Help users find content using search keywords

  • Published on May 16, 2024
  • 1 minute(s) read
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Search keywords are keywords that can be attached to Whatfix content that are considered by Explorer's search algorithm while retrieving relevant content.

Search keywords are configurable for the following content types:

  • Flows
    flow_search_keywords.png

  • Static content: Images, PDFs, links, Videos, and Articles
    image_keywords.png

Here are some use cases of search keywords:

  • Add synonyms of the words in the title of your content as search keywords. For example, if your Flow contains the word Document, you may want to add Article as a search keyword. This enables Explorer to retrieve the Flow whether the end user types "Document" or "Article" in their search query.
  • Check the Analytics of your Self Help segments to find out which search queries have resulted in an unsuccessful search, and then add the search query terms to the relevant content.