--- title: "Search support options" slug: "search-support-options" updated: 2024-07-30T04:42:29Z published: 2024-07-30T04:42:29Z --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Search support options Whatfix enables you to provide end users with support options if they do not get any search results for their query. These support options enable end users to raise concerns about missing help content. Content creators can view end-user feedback and understand knowledge gaps in their help content. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/search_no_results.gif) To configure search support options, use the following steps: 1. On the Whatfix Guidance dashboard, click **Style**. ![ia_left%20nav_style](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_style.png) 2. Click **Self Help**. ![styles_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/styles_sh.png) 1. Click **Support**. ![sh_style_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_style_support.png) **Provide feedback** This feature enables end users to submit written feedback, which content creators can access directly from the Dashboard. This direct communication channel may help decrease the volume of support tickets you receive. It is available to all end users by default and cannot be disabled. ![apphub_search_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/apphub_search_feedback.png) To access a report of the feedback received using this feature, use the following steps: 1. On the Whatfix Guidance dashboard, click **Guidance analytics**. ![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png) 1. Click **Self Help.** ![click_guidance_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_guidance_sh.png) 2. Set the filters for the data you want to see. For more information on Guidance analytics filters, see [Analytics Filters - Domain Filter](/studio/docs/analytics-filters-domain-filter) ![sh_guidance_filters.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_guidance_filters.png) 3. Scroll to the **All The Comments** section ![apphub_search_feedback_report.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/apphub_search_feedback_report.png) your title goes here The feedback report is updated every day at 00:00 GMT. **Send email** Integrate your email with Explorer. On clicking this option, end users are taken to their default email client. Use the following steps to enable email support: 1. In the **No Search Results** accordion, select the **Email support** checkbox. ![email_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/email_support%281%29.png) 2. Enter the email address you want end users to write to. ![enter_email_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/enter_email_support.png) 3. Click **Save**. ![style_click_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/style_click_save.png) **Raise ticket** Integrate your existing ticketing platform with Explorer. On clicking this option, end users are redirected to your ticketing platform in a new tab. Use the following steps to integrate your ticketing platform in Explorer: 1. In the **No Search Results** accordion, select the **Ticketing support** checkbox. ![ticketing_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ticketing_support.png) 2. Enter the URL of the ticketing platform. ![enter_ticketing_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/enter_ticketing_support.png) 3. Click **Save**. ![style_click_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/style_click_save.png) **Live chat** Integrate your existing live chat application with Explorer. On clicking this option, end users are redirected to your chat application in a new tab. Use the following steps to integrate live chat in Explorer: 1. In the **No Search Results** accordion, select the **Chat support** checkbox. ![chat_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chat_support.png) 2. Enter the URL that your end users use to access your live chat. ![enter_chat_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/enter_chat_support.png) 3. Click **Save**. ![style_click_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/style_click_save.png) your title goes here You can also modify the text to be displayed to the end user when there are no search results in the **Text** section of the **No Search Results** accordion. ![no_search_text.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/no_search_text.png)