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Self Help tooltip flickers or appears at different position
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Self Help tooltip flickers or appears at different position

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Cause:

The tooltip will flicker or won't appear in the intended position because of many reasons. The element may not have been selected correctly when the Flow was created. Or there could have been a change in the application code that may not have any apparent impact on the UI.

Solution:

  • Try editing the Flow and select the correct element again. This should resolve the issue.

To reselect an element,

  1. Navigate to the Whatfix Dashboard.
    gotoDashboard%20%281%293.png

  2. Hover over the content you want to edit and click the Edit icon.
    edit_icon_content_tile6.png

  3. Click  Launch live edit.
    launch_live_edit1.png

  4. On the application, navigate to the step to which you want to reselect the element.

  5. Click Edit
    click_edit_on_step.png

  6. In the Whatfix Editor, click Reselect Element
    reselect_element(1)

  7. Reselect the element on the application.

Note
When selecting an element, wait till you have a thick border around the element. This ensures that the element has been selected correctly.
  1. Click Save Step.
    flow_saveStep1.png

  2. Click Maximize
    click_maximize%20%281%29.png

  3. Click Save at the top right.
    save_launch_live_edit.png

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