---
title: "Set Closing Retries for Flows"
slug: "set-closing-retries-for-flows"
updated: 2025-10-06T06:12:49Z
published: 2025-10-06T06:12:49Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Set Closing Retries for Flows

#### What are Closing Retries?

Closing Retries determine the number of retries or attempts Whatfix makes to find the selected element before failing a Flow. This is useful in scenarios where Whatfix waits for a specific event to occur, such as loading a new page, encountering a redirect, or waiting for a page to refresh.

For example, consider that you have an automated link checker tool that navigates through a series of web pages to check for broken links. After each page is scanned, you show a Flow step telling users to click scan on the next page. However, due to network issues or server delays, the next page might not load immediately. In such cases, enabling Closing Retries helps Whatfix to wait for the new page multiple times before failing the Flow.

Use the following steps to set Closing Retries for all Flows:

1. On the Whatfix Guidance dashboard, click **Settings**. ![ia_left_nav_settings](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_settings.png)
2. Click **Advanced customisation**. ![ia_settings_advanced%20configuration](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_settings_advanced%20configuration.png)
3. Click **Technical configuration**. ![ac_tech config.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ac_tech%20config.png)
4. Click **Add preferences**. ![tech config_add prefrences.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_add%20prefrences.png)

1. Click **Flows**. ![tech config_flow.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_flow.png)
2. Select the **Closing Retries** checkbox. ![tech config_enable closing retries.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_enable%20closing%20retries.png)
3. Click **Add**. ![tech config_add button.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_add%20button.png)
4. In the **Closing Retries Value** field, enter the desired value. ![tech config_closing retries value.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_closing%20retries%20value.png)
5. Click **Save**. ![tech config_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/tech%20config_save.png)

## Related

- [Flows](/flows-2.md)