--- title: "Set up Analytics for QuickRead" slug: "set-up-analytics-for-quickread" tags: ["Artificial Intelligence "] updated: 2024-07-15T07:40:22Z published: 2024-07-15T07:40:22Z --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # QuickRead Analytics - [Insights used in the Dashboard](/studio/docs/set-up-analytics-for-quickread#insights-used-in-the-dashboard) - [Set up the QuickRead Analytics Dashboard](/studio/docs/set-up-analytics-for-quickread#set-up-the-quickread-analytics-dashboard) --- Whatfix enables you to create a [Custom Analytics Dashboard](/studio/docs/dashboards-1) to track various [Insights](/studio/docs/trend-insights) related to QuickRead. With this Dashboard, you can get an understanding of how many end users are using QuickRead and how helpful QuickRead is to your end users. Use the following information to create the QuickRead Analytics Dashboard: ![dashboard_full.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/dashboard_full%281%29.png) ## Insights used in the Dashboard The following are the Insights used in this Dashboard: | Insight | Explanation | How it looks | | --- | --- | --- | | **Total Searches** | The total number of searches made in the Self Help widget. | ![total_searches_qra.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/total_searches_qra.png) | | **Queries Served** | The total number of responses delivered by QuickRead. | ![queries_served_qra.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/queries_served_qra.png) | | **Searches by Unique Users** | The number of unique users who have used the search on Self Help. | ![uu_sh_search.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/uu_sh_search.png) | | **QuickRead Engaged by Unique Users** | The number of unique users who interacted with QuickRead, that is, clicked a link on QuickRead or given feedback for a QuickRead response. | ![uu_qr.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/uu_qr.png) | | **Search Results** | A pie chart comparing the percentage of search queries that have returned results versus queries that have not returned any results in Self Help. | ![search_res_qra.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/search_res_qra.png) | | **QuickRead Feedback** | A bar chart comparing the number of positive feedback and the number of negative feedback for all QuickRead responses. | ![qr_feedback_qra.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/qr_feedback_qra.png) | ## Set up the QuickRead Analytics Dashboard To set up the Dashboard, do the following: 1. [Create Insights](/docs/set-up-analytics-for-quickread#CreateInsights) 2. [Create a Dashboard and add your Insights to the Dashboard](/docs/set-up-analytics-for-quickread#CreateDashboard) ### Create Insights --- **Click to view the events required to create the Insights** The following QuickRead events are used to create Insights for QuickRead: - **QuickRead response:** The response provided by QuickRead for a search query. - **QuickRead Links Consumed:** The links provided by a QuickRead response. - **QuickRead Feedback:** The feedback provided for a QuickRead response by the end user. The following Self Help event is used to create Insights for QuickRead: **Self Help Search:** Triggered when an end user engages with the Self Help search bar. --- your title goes here If an event has never been triggered by an end user, that event does not appear while adding an event to an Insight. For example, if no end user has provided feedback for a QuickRead response, the **QuickRead Feedback** event does not appear. Use the following steps to create a new Trend Insight: 1. On the [Whatfix Analytics dashboard](/product-analytics/docs/how-can-i-access-the-product-analytics-dashboard), click **Insights**. ![pa_click_insights_left_pane.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/pa_click_insights_left_pane.png) 1. Click **+ Create Insights**. ![create_insights](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/create_insights.png) 2. Click **Trend Insights**. ![ECC-SelectTrendInsights](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ECC-SelectTrendInsights.png) Once you complete step 4, expand the following accordions to know how to create the particular Insight: your title goes here Once you have created and saved the Insight, click **Back** to return to the Insights page. ![trend_insight_back.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/trend_insight_back.png) Follow [step 3](/docs/set-up-analytics-for-quickread#step3) onwards to create another Insight. Insight 1: Total Searches 1. Click the **Edit** icon and name your insight **Total Searches**. ![name_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/name_insight%282%29.png) 2. In the **Data Setup** section, under **Events**, click **Add Event**. ![add_event](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_event.png) 3. Under **Default Events**, search for the **Self Help Search** Event and select it. ![self_help_search_event.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/self_help_search_event.png) 4. In the chart section, set the **Chart Type** to **Metrics**. ![chart_type_metrics.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chart_type_metrics.png) 5. Set the **Metric** to **Total Events**. ![metrics_total_events.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/metrics_total_events.png) 6. To save the Insight, click **Save**. ![ecc_summary insights_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ecc_summary%20insights_save.png) Insight 2: Queries Served 1. Click the **Edit** icon and name your insight **Queries Served**. ![name_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/name_insight%282%29.png) 2. In the **Data Setup** section, under **Events**, click **Add Event**. ![add_event](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_event.png) 3. Under **Default Events**, search for the **QuickRead response** Event and select it. ![quickread_response_event.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/quickread_response_event.png) 4. In the chart section, set the **Chart Type** to **Metrics**. ![chart_type_metrics.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chart_type_metrics.png) 5. Set the **Metric** to **Total Events**. ![metrics_total_events.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/metrics_total_events.png) 6. To save the Insight, click **Save**. ![ecc_summary insights_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ecc_summary%20insights_save.png) Insight 3: Searches by Unique Users 1. Click the **Edit** icon and name your insight **Searches by Unique Users**. ![name_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/name_insight%282%29.png) 2. In the **Data Setup** section, under **Events**, click **Add Event**. ![add_event](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_event.png) 3. Under **Default Events**, search for the **Self Help Search** event and select it. ![self_help_search_event.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/self_help_search_event.png) 4. In the chart section, set the **Chart Type** to **Metrics**. ![chart_type_metrics.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chart_type_metrics.png) 5. Set the **Metric** to **Unique Users**. ![metrics_unique_users.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/metrics_unique_users.png) 6. To save the Insight, click **Save**. ![ecc_summary insights_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ecc_summary%20insights_save.png) Insight 4: QuickRead Engaged by Unique Users 1. Click the **Edit** icon and name your insight **QuickRead Engaged by Unique Users**. ![name_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/name_insight%282%29.png) 2. In the **Data Setup** section, under **Events**, click **Add event**. ![add_event](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_event.png) 3. Under **Default Events**, choose **Any Whatfix Events** . ![any_whatfix_events.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/any_whatfix_events%281%29.png) 4. Click **Filter** on the event. ![event_click_filter.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/event_click_filter.png) 5. Click **Event Type**. ![filter_event_type.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/filter_event_type.png) 6. Search for **quickread** and select **QuickRead Feedback** and **QuickRead Links Consumed**. ![quickread_feedback_links_events.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/quickread_feedback_links_events.png) 7. Click **Apply**. ![apply_filter.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/apply_filter%281%29.png) 8. In the chart section, set the **Chart Type** to **Metrics**. ![chart_type_metrics.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chart_type_metrics.png) 9. Set the **Metric** to **Unique Users**. ![metrics_unique_users.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/metrics_unique_users.png) 10. To save the Insight, click **Save**. ![ecc_summary insights_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ecc_summary%20insights_save.png) Insight 5: Search Results 1. Click the **Edit** icon and name your insight **Search Results**. ![name_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/name_insight%282%29.png) 2. In the **Data Setup** section, under **Events**, click **Add event**. ![add_event](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_event.png) 3. Under **Default Events**, search for the **Self Help Search** Event and select it. ![self_help_search_event.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/self_help_search_event.png) 4. Click **Breakdown**. ![event_breakdown.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/event_breakdown.png) 5. Select **Search Results**. ![breakdown_search_results.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/breakdown_search_results.png) 6. In the chart section, set the **Chart Type** to **Pie Chart**. ![chart_type_pie_chart.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chart_type_pie_chart.png) 7. Set the **Metric** to **Total Events**. ![metrics_total_events.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/metrics_total_events.png) 8. To save the Insight, click **Save**. ![ecc_summary insights_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ecc_summary%20insights_save.png) Insight 6: QuickRead Feedback 1. Click the **Edit** icon and name your insight **QuickRead Feedback**. ![name_insight.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/name_insight%282%29.png) 2. In the **Data Setup** section, under **Events**, click **Add event**. ![add_event](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_event.png) 3. Under **Default Events**, search for the **QuickRead Feedback** Event and select it. ![quickread_feedback_event.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/quickread_feedback_event.png) 4. Click **Breakdown**. ![event_breakdown.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/event_breakdown.png) 5. Select **Feedback Option**. ![feedback_option_breakdown.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/feedback_option_breakdown.png) 6. In the chart section, set the **Chart Type** to **Bar - Vertical**. ![chart_type_bar_vertical.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chart_type_bar_vertical.png) 7. Set the **Metric** to **Total Events**. ![metrics_total_events.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/metrics_total_events.png) 8. To save the Insight, click **Save**. ![ecc_summary insights_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ecc_summary%20insights_save.png) --- ### Create the QuickRead Analytics Dashboard To create the Custom Dashboard for QuickRead, refer to [Create Custom Dashboards in Analytics](/studio/docs/create-dashboards) Add the six Insights created to the Custom Dashboard. ## Related - [QuickRead analytics is showing incorrect data](/quickread-analytics-is-showing-incorrect-data.md)