Smart Tips appear randomly

Issue

Smart Tips appear at different places randomly even though the Smart Tips are not created for that element.

Probable Causes

• The same element is present on multiple pages.
• The original element for which the Smart Tip is created is moved to a different page or deleted.
• Smart Tips are enabled without any Display Rules.
• Smart Tips don't include the correct combination of Trigger scenarios when they are configured on similar elements.
• Smart Context is not configured.

Suggested Solutions

• If the same element is present on multiple pages, then you can restrict it to specific pages using the Display Rules when creating the Smart Tip. For more information, see Visibility and Display Rule Conditions.
• If the original element for which the Smart Tip is created is deleted, then the Smart Tip itself can be deleted as it serves no purpose anymore.
• If the Smart Tip appears on the similar element for which you've not configured, use Trigger scenarios. Use Based on Property scenario and then configure suitable Data Type and If element value. Add more such scenarios based on the elements on which you want to show the Smart Tips.
  
• If the original Smart Tip is moved to a new page, then create a new Smart Tip collection if required or use Display Rules to restrict the Smart Tip to appear only on that page. For more information, see Visibility and Display Rule Conditions.

• Verify whether Smart Context is configured correctly.