Smart pop-up not displaying
- 1 minute to read
Smart pop-up may not display if the visibility rules aren't set correctly. They could also not be appearing if they have expired or if there's a conflict with another pop-up with the same visibility rules.
Check if the segment for the Smart pop-up is active.
The pop-up could have expired or set not to appear on specific dates. Check the Visibility Rules for When the pop-up should appear, i.e., date and occurrence count.
If there are two pop-ups (smart and guided pop-up) with the same visibility rule then the guided popup takes precedence. Creating smart and guided pop-ups with different visibility rules will resolve the issue.