Top
Smart pop-up not displaying
  • 1 minute to read
  • Print
  • Dark
    Light

Smart pop-up not displaying

  • Print
  • Dark
    Light

Cause:

Smart pop-up may not display if the visibility rules aren't set correctly. They could also not be appearing if they have expired or if there's a conflict with another pop-up with the same visibility rules.

Solution:

  • Check if the segment for the Smart pop-up is active. 
    segment_Active4.png

  • The pop-up could have expired or set not to appear on specific dates. Check the Visibility Rules for When the pop-up should appear, i.e., date and occurrence count. 
    visibility_rules.png

  • If there are two pop-ups (smart and guided pop-up) with the same visibility rule then the guided popup takes precedence. Creating smart and guided pop-ups with different visibility rules will resolve the issue.

Info
Always test pop-ups using the Whatfix Preview mode before it's visible to your user. Here's how to enable the Preview Mode on Whatfix Editor
Was this article helpful?