---
title: "Chatbot fails to load inside Self Help"
slug: "support-chatbot-fails-to-load-inside-self-help"
updated: 2025-09-10T05:35:02Z
published: 2025-09-10T05:35:02Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Chatbot fails to load inside Self Help

## Issue

When you try to [integrate Chatbot in Self Help](/studio/docs/chatbot-support-in-improved-self-help), you see the following error: **mpgmea.service-now.com refused to connect**.

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image-S6279UO0.png)

## Probable Causes

The Chatbot does not embed inside Self Help in the following scenarios:

- Your application has the following header enabled: `X-Frame-Options: sameorigin` in the application code. With this header, the Chatbot only appears when opened directly on the same domain, not when embedded within Whatfix.

> [!WARNING]
> Note:
> 
> If you do not have access to the application code, contact your IT team.
- A Content Security Policy (CSP) restricts embedding the Chatbot.

## Suggested Solutions

Contact your IT team and request them to allow the Whatfix domain to embed the Chatbot. Do the following changes to resolve the issue:

- Remove or adjust the `X-Frame-Options` header in the application code.
- Modify the CSP to include Whatfix in the [frame-ancestors list](https://content-security-policy.com/frame-ancestors/): `Content-Security-Policy: frame-ancestors 'self' https://*.whatfix.com`. For a full list of domains to whitelist, see [What are the trusted Whatfix domains to whitelist?](/studio/docs/what-are-the-trusted-whatfix-domains-to-whitelist)

> [!WARNING]
> Note:
> 
> If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Chatbot%20service%20not%20working&body=Hi%2C%0A%0AI'm%20unabel%20to%20embed%20my%20chatbot%20service%20with%20the%20Self-Help.%20ENT%20details%3A).