--- title: "Survey Analytics" slug: "survey-analytics" updated: 2026-09-28T06:13:53Z published: 2026-09-28T06:13:53Z canonical: "support.whatfix.com/survey-analytics" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Survey Analytics Use Survey Analytics to analyze how your users respond to your Surveys. View Survey summaries or individual responses to gain insights into your end-user experience. The following image displays the Survey Responses when all the filters are in their default settings. ![Survey Guidance Analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Survey%20Guidance%20Analytics.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) Expand the following accordions for more details: **Access Survey Analytics** Use the following steps to access Survey Analytics: 1. On the Whatfix Guidance dashboard, click **Guidance analytics**. ![ia_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2024-06-14_10-12-48.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) 2. Click **Surveys**. ![new_guidance_analytics_surveys](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/new_guidance_analytics_surveys.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) The **Surveys** page shows the following information: ![new guidance analytics surveys column names](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/New%20Guidance%20Analytics_Surveys_Column%20Names.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) | Column Name | Description | | --- | --- | | **Survey Name** | The name of your Survey. | | **Responses** | The number of responses received for the Survey. | | **Template** | The Survey template. | | **Creation Date** | The date you created the Survey. | Use filters to narrow down your Survey Analytics list. By default, the **Stage** filter is set to **Production** and the date filter is set to **All Time** to ensure that all Surveys in Production appear regardless of when they were created or published. ![SurveyAnalytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_SurveyAnalytics.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) **Date filter**: Use the date filter to view Surveys created and published within a specific date range. By default, the filter is set to “**All Time**”, so the system does not exclude any survey based on its creation date or published date. If you manually set a **Custom Date** range, ensure it includes both the creation date and the published date of the Survey you're looking for, otherwise the Survey won't appear in the list. ![date filter guidance analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Date%20Filter_Guidance%20Analytics.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) Setting a **Custom Date** range instead of using the default **All Time** view affects survey visibility. Consider Consider the following scenarios for a survey created on 08/01/2025 and published on 08/15/2025 with the **Stage** filter set to Production: - If you set the date range from August 1, 2025 to August 10, 2025, your Survey is not shown because the date range does not include the published date. - If you set the date range from August 10, 2025 to August 15, 2025, your Survey is not shown because the date range does not include the creation date. - If you set the date range from August 1, 2025, to August, 15, 2025, your Survey is shown because the date range includes both the creation date and the published date. Use the following table to understand how the date filter works: | Date Range Selected | Survey shown in analytics | Reason | | --- | --- | --- | | August 1, 2025 to August 10, 2025 | No | Published date (August 15, 2025) is outside the selected date range. | | August 10, 2025 to August 15, 2025 | No | Creation date (August 1, 2025) is outside the selected date range. | | August 1, 2025 to August 15, 2025 | Yes | Both the creation date and published date are within the selected date range. | **Stage filter**: Filter Surveys by their stage. By default, the filter is set to **Production**, which shows all published Surveys. ![Stage Filter_Guidance Analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Guidance%20Analytics_Stage%20Filter%281%29.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) To view Surveys that were previously published but are now unpublished, set the **Stage** filter to **Ready**. Consider the following scenario: - You created a Survey and then published it on August 1, 2025. - You unpublished the Survey on August 16, 2025. Use the following table to understand how the **Stage** filter works: | Date range selected | Stage Filter | Survey shown in analytics | Reason | | --- | --- | --- | --- | | August 1, 2025 to August 15, 2025 | Production | Yes | You published the Survey during this period, so it appears under **Production**. | | August 1, 2025 to August 15, 2025 | Ready | No | You published the Survey during this period, so it does not appear under **Ready**. | | August 16, 2025 to August 31, 2025 | Production | No | You unpublished the Survey after August 16, 2025, so it no longer appears under **Production**. | | August 16, 2025 to August 31, 2025 | Ready | Yes | You unpublished the Survey after August 16, 2025, therefore it appears under **Ready**. | **View the Summary of your selected Survey** The Summary tab in Survey Analytics displays a collective overview of all responses submitted for a specific survey. Use the following steps to access your Survey's Summary: 1. On the Whatfix Guidance dashboard, click **Guidance analytics**. ![ia_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2024-06-14_10-12-48.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) 2. Click **Surveys**. ![new_guidance_analytics_surveys](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/new_guidance_analytics_surveys.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) 1. On the **Surveys** page, click the Survey's Name to view its responses. ![clm_survey_click survey](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_survey_click%20survey%20.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) The **Summary** tab opens for your selected Survey. It shows all Survey responses and an AI-generated qualitative analysis summary. For more information, see [Get Qualitative analysis summary for Surveys](/studio/docs/qualitative-analysis-summary). ![Guidance analytics survey summary tab](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_dashboard_guidance_analytics_survey_summary.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) > [!NOTE] > Info: > > - View the total number of responses your Survey received next to the Survey name. ![clm_survey_anaytics_total responses](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_survey_anaytics_total%20responses.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) > - If your Survey includes an NPS question type, Whatfix Analytics calculates and displays the NPS score. ![SurveyAnalytics_NPS](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/DB_SurveyAnalytics_NPS.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) > - To view Analytics for a Quiz, on the right side of the question, Whatfix displays how many users have answered the question correctly. ![clm_survey_analytics_correct answer](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_survey_analytics_correct%20answer.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) > - Access Qualitative analysis summary as part of Whatfix's Premium plan. For more information, see [Whatfix Pricing](https://whatfix.com/pricing/). ![guidance analytics qualitative analysis](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/GA_Surveys_Qaualitative%20Analysis.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) **View Individual Responses for your selected Survey** The Individual Response tab enables you to view each user’s response separately. Use the following steps to access your Survey's Individual Responses: 1. On the Whatfix Guidance dashboard, click **Guidance analytics**. ![ia_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2024-06-14_10-12-48.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) 2. Click **Surveys**. ![new_guidance_analytics_surveys](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/new_guidance_analytics_surveys.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) 1. On the **Surveys** page, click the Survey's Name to view its responses. ![clm_survey_click survey](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_survey_click%20survey%20.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) 2. On the **Surveys** page, click the **Individual Response** tab. ![clm_survey_individual response](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_survey_individual%20response.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) > [!NOTE] > Info: > > View the total number of responses your Survey received next to the Survey name. ![clm_survey_anaytics_total responses](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_survey_anaytics_total%20responses.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) 1. Click the user's ID to view their responses. ![clm_survey_user name](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_survey_user%20name.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) > [!NOTE] > Info: > > If you are viewing Quiz Analytics, see the right side of the question. Whatfix enables you to see the user's answers along with the correct answers. ![clm_survey_analytics_individual report](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_survey_analytics_individual%20report.png?sv=2026-02-06&spr=https&st=2026-10-15T07%3A42%3A06Z&se=2026-10-15T08%3A42%3A06Z&sr=c&sp=r&sig=CIVd9gAjWzocIdwKAl6XI46s4SVA5sqpCn3S2CXd38E%3D) ## Related - [Download Survey Report](/download-survey-report.md)