Troubleshooting
- 11 May 2021
- 1 Minute To Read
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Troubleshooting
- Updated On 11 May 2021
- 1 Minute To Read
-
Print
-
DarkLight
-
PDF
Beacon:
Browser Extension:
- Unable to see new content after updating the extension
- Unable to uninstall the Whatfix extension from Chrome
Dashboard:
Editor:
- Unable to install the Whatfix editor on Firefox
- Whatfix Editor not working properly
- Whatfix Editor Plugin not visible on Chrome
- Preview Mode not working on Salesforce
Flow:
- Flow does not run correctly
- Flow tooltip flickers or appears at different position
- Flow couldn't detect the element for the next step
- Flow launches as a slideshow in Self Help
- Unable to Black Out Sensitive Information on an existing Flow
- Unable to select element while creating Flows
- Unable to select an element in a drop-down menu
Miscellaneous:
Multi-format Outputs:
Pop-up:
- Pop-up not displaying
- Pop-up images/videos not appearing to end-users
- Pop-up with Flow attached appears only once
Self Help:
- Content not showing up in Self Help
- Content not appearing in Self Help when searching
- Self Help does not display
- Self Help is empty
- Role tags not working
Smart Tip:
Translated content: