Troubleshooting

Analytics:

• User Actions not available under User Action Analytics (Insights)

Beacon:

• Beacon does not appear correctly
• Beacon not displaying in preview mode

Dashboard:

• Unable to invite a user
• Error: Maximum number of segments reached

Editor:

• Unable to install the Whatfix editor on Firefox
• Whatfix Editor not working properly
• Whatfix Editor Plugin not visible on Chrome
• Preview Mode not working on Salesforce
• Unable to install Whatfix Editor on Chrome

Flow:

• Flow does not run correctly
• Flow tooltip flickers or appears at different position
• Flow couldn't detect the element for the next step
• Flow launches as a slideshow in Self Help
• Unable to Black Out Sensitive Information on an existing Flow
• Unable to select element while creating Flows
• Unable to select an element in a drop-down menu
• Unable to select an element while creating Flows
• Unable to select an element in a drop-down menu
• Optional step not working

Miscellaneous:

• Clearing Browser Cache

Multi-format Outputs:

• Video download email not received
• Whatfix Flow Videos in Wistia Channel are in Unpublished state
• Flow not getting displayed as Slideshow in the article

Pop-up:

• Pop-up not displaying
• Pop-up images/videos not appearing to end-users
• Pop-up with Flow attached appears only once

Self Help:

• Self Help is empty
• Self Help does not display
• Content not showing up in Self Help
• Content not appearing in Self Help when searching
• Role tags not working

Smart Tip:

• Auto Tip Execution not working in Smart Tips
• Smart Tips appear randomly

Translation:

• Translated content not showing to users
• Yellow exclamation mark in translated content UI

Browser Extension:

• Unable to see new content after updating the extension
• Unable to uninstall the Whatfix extension from Chrome

Content Repository:

• Repository content not showing in Self Help

Static Content:

• Unable to see Drag and drop or Browse option