---
title: "Error: Couldn't create a Pop-up"
slug: "troubleshooting-wysiwyg"
updated: 2025-11-03T03:08:00Z
published: 2025-11-03T03:08:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: Couldn't create a Pop-up

## Issue

When you try to save a Pop-up on the Whatfix Guidance dashboard, you see the following error:

![Error message titled "We couldn't create your Pop-up. Contact support for assistance."](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Studio_Pop-up_Error%20Message.png)

## Probable Causes

Whatfix displays this generic error message when your application receives a server response that is not mapped to a specific error condition.

This error may occur for the following reasons:

- The **New Visibility Rules** are missing or incomplete.
- You have reached your account’s widget limit.
- The internet connection is unstable.
- Your application receives any other invalid server response.

> [!WARNING]
> Note:
> 
> The following table lists common error codes and their descriptions:
> 
> | Error Code | Description | When the Error Occurs |
> | --- | --- | --- |
> | `401 Unauthorized` | The browser session has expired. | The user’s session or authentication token is no longer valid. |
> | `403 Forbidden` | The user does not have the required permissions. | The user’s role does not provide permission to create Pop-ups or access the resource. |
> | `500 Internal Server Error` | Internal server errors while processing the request. | An unexpected issue occurred on the server side. |
> | `502 Bad Gateway` or `503 Service Unavailable` or `504 Gateway Timeout` | The server is unavailable, overloaded, or timed out while processing the request. | Temporary downtime or service issues on the platform. |
> 
> 
> 
> For more information on Whatfix API responses, see [Status Codes](https://developer.whatfix.com/#section/Status-Codes).

## Suggested Solutions

- Set correct **New Visibility Rules**. For more information, see [Understand New Visibility Rules for widgets](/studio/docs/understand-visibility-rules-20).

> [!WARNING]
> Note:
> 
> **New Visibility Rules** are currently available only for selected customers. For more information, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Advanced%20Visibility%20Rules&body=Hello%20Team%2C%0A%0APlease%20enable%20Advanced%20Visibility%20Rules%20for%20my%20account.%20%0A%0AThanks%20and%20regards).
> 
> For more information about existing **Visibility Rules**, see [Visibility and Display Rule Conditions](/studio/docs/visibility-and-display-rule-conditions-1).
- To increase your account’s default widget limit, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Error%3A%20Maximum%20number%20of%20segments%20reached&body=Hello%20Team%2C%0A%0APlease%20increase%20the%20limit%20of%20widgets%20segments%20for%20my%20account.%20%0A%0AThanks%20and%20regards). Additionally, consider [deleting](/studio/docs/delete-a-pop-up) or [archiving](/studio/docs/archive-whatfix-content-or-widgets) unused or expired Pop-ups.
- Check your internet connection and try again.
- If the issue still persists after trying these solutions, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Error%3A%20Couldn't%20create%20a%20Pop-up&body=Hi%20Team%2C%0A%0AI'm%20unable%20to%20create%20a%20Pop-up%2C%20please%20advise.%0A%0AThanks%20and%20regards).