---
title: "Unable to capture values from a dropdown menu"
slug: "unable-to-capture-values-from-a-drop-down-menu"
updated: 2026-08-06T13:55:33Z
published: 2026-08-06T13:55:33Z
canonical: "support.whatfix.com/unable-to-capture-values-from-a-drop-down-menu"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to capture values from a dropdown menu

## Issue

When capturing an automated Flow, you might need to capture a value from a dropdown menu. Selecting a value in the dropdown menu often causes the menu to close before capturing the step.

## Probable Cause

The issue occurs because the click used to select the dropdown value inadvertently closes the menu, which leaves the captured value empty.

## Suggested Solution

Follow the steps to capture the desired value from a dropdown menu using Studio:

1. Select the desired value in the dropdown menu.
2. Click the corresponding element on the page to capture it.
3. Use the shortcut key Shift+M to resolve the issue of element selection when dropdown values are involved. ![ShiftM](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Studio_ShiftM.png)

These steps enable you to accurately capture the dropdown values without closing the menu. Ensure that the correct value is visible and selected before capturing the step.

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Unable%20to%20capture%20values%20from%20a%20drop-down%20menu&Body=Hello%20Team%2C%0A%0AI%27m%20unable%20to%20capture%20values%20from%20a%20drop-down%20menu.%20%0A%0AThanks%20and%20regards.).

## Related

- [Flows](/flows-2.md)