---
title: "Unable to download exported package"
slug: "unable-to-download-exported-package"
updated: 2026-08-06T14:00:52Z
published: 2026-08-06T14:00:52Z
canonical: "support.whatfix.com/unable-to-download-exported-package"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: HTTP Status 500 - Internal Server Error

## Issue

You get a **HTTP Status 500 - Internal Server Error** when trying to download an exported package from the Whatfix dashboard. ![500_Error.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/500_Error.png?sv=2026-02-06&spr=https&st=2026-11-12T08%3A19%3A39Z&se=2026-11-12T09%3A19%3A39Z&sr=c&sp=r&sig=l%2BJv2eBRY%2F5AG0oKxnDOeNA4U6zIJQ7uShyhKH14TvE%3D)

## Probable Cause

This issue occurs if you do not have an active session of the Whatfix dashboard open.

## Suggested Solution

Log into your Whatfix dashboard in the same browser and open the download link in another tab.

          Note:

          

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com).

## Related

- [Understand Whatfix dashboard stages](/understanding-whatfix-stages.md)