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Unable to install the Whatfix editor on Firefox
  • 10 Feb 2022
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Unable to install the Whatfix editor on Firefox

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Issue:

You may be unable to install the Whatfix Editor from the dashboard or by using the Install Editor button.

Solution:

  • Disable the antivirus web filtering and try installing again.

  • If the earlier solution fails, try manually installing the Whatfix Editor using the .xpi file.

    1. Open the link below in Chrome, Safari, Microsoft Edge, or Internet Explorer to download the .xpi file.
      Download link - https://whatfix.com/firefox/whatfix.xpi
    2. Open the Firefox browser.
    3. Click the Menu icon at the top right.
    4. Click Add-ons.
    5. Drag and drop the downloaded .xpi file in the Add-ons page.
    6. Click the Add button in the popup to install.

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