---
title: "Unable to install Whatfix extension on a new system"
slug: "unable-to-install-whatfix-extension"
updated: 2024-11-11T09:36:44Z
published: 2024-11-11T09:36:44Z
canonical: "support.whatfix.com/unable-to-install-whatfix-extension"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: Extension installation is blocked by policy

### Issue
You are unable to install the Whatfix extension on your system. When you try to install the Whatfix extension, you get the **Extension installation is blocked by policy** error. 

### Probable Cause 
The Whatfix extension may have been blocked by the IT team of your organization, or it may have been mass deployed on all systems, in which case the extension needs to be deployed by an IT Admin.

### Suggested Solution
Use one of the following methods to solve this issue:

* Contact your IT Admin to unblock the installation of the Whatfix extension on your system.
* In case the extension was mass deployed, contact your IT Admin to install it.

:::(Info) (your title goes here)
In case the extension was shared individually for all users, get in touch with your Whatfix Account Manager or contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Provide%20the%20landing%20page%20for%20the%20Chrome%20extension&Body=Hi%20team%2C%20%0A%0AKindly%20provide%20the%20landing%20page%20for%20the%20Chrome%20extension.){target=`_blank`} to get a landing page for your extension. For more information, see [Deploy extension to individual user](/studio/docs/deploying-extension-to-individual-user){target=`_blank`}.
:::

:::(Warning) (your title goes here)
If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Unable%20to%20install%20Whatfix%20extension&Body=Hi%20team%2C%20%0A%0AKindly%20help%20me%20install%20the%20Whatfix%20browser%20extension.){target=`_blank`}.
:::