---
title: "Error: This domain is not supported for your enterprise"
slug: "unable-to-invite-a-user"
updated: 2026-08-06T13:17:13Z
published: 2026-08-06T13:17:13Z
canonical: "support.whatfix.com/unable-to-invite-a-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: This domain is not supported for your enterprise

## Issue

Whatfix shows you, "This domain is not supported for your enterprise" error message when you are trying to invite a user to your dashboard.

## Probable Cause

Whatfix invites can be sent only to those users who use the same domain. For example, if your email address is Kent@xyz.com, invites can be sent only to other users in the same domain. This is done to ensure that your authoring environment is secured to your domain. ![domain_not_supported.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/domain_not_supported.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A55%3A21Z&se=2026-11-10T17%3A55%3A21Z&sr=c&sp=r&sig=9F3gObGDwXzjsVPhmTvyv78IUPMpibzC92OUM5Vb3ew%3D)

You also need to be an Account manager to invite other users. For more information on who can do what see [Whatfix User Roles](/studio/docs/whatfix-user-roles).

## Suggested Solution

Add other domains (of partners, for example) by contacting [support@whatfix.com](mailto:support@whatfix.com?Subject=Add%20an%20additional%20domain%20to%20Whatfix%20dashboard&Body=Hello%20Team%2C%0A%0APlease%20add%20the%20following%20domain%20to%20my%20Whatfix%20account.%20%0A%0AThanks%20and%20regards.).

your title goes here

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Error%3A%20This%20domain%20is%20not%20supported%20for%20your%20enterprise&Body=Hello%20Team%2C%0A%0AI%20see%20the%20following%20error%20when%20I%20try%20to%20invite%20a%20user%20to%20my%20dashboard.%20%0AError%3A%20This%20domain%20is%20not%20supported%20for%20your%20enterprise.%0A%0AKindly%20provide%20assistance.%20%0A%0AThanks%20and%20regards.)

## Related

- [What are the trusted Whatfix domains to whitelist?](/what-are-the-trusted-whatfix-domains-to-whitelist.md)