---
title: "Unable to preview Pop-up"
slug: "unable-to-preview-pop-up"
updated: 2024-11-05T00:50:32Z
published: 2024-11-05T00:50:32Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to preview Pop-up

## Issue

You are unable to view a Pop-up using the Preview mode.

## Probable Causes

The Pop-up might not be displayed due to any of the following reasons:

- The Pop-up you wish to preview is present in the Draft stage.

          your title goes here

          

For more information about Dashboard stages, see [Understanding Whatfix stages](/studio/docs/understanding-whatfix-stages).

- If the Pop-up's occurrence count has been exhausted. For example, if the occurrence count has been set to 2 and you have already previewed the Pop-up twice.  

![Pop_up_occurence.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Pop-up_occurences.png)

          your title goes here

          

For more information, see [Do Widget occurrences get exhausted if you preview them?](/studio/docs/do-widget-occurrences-get-exhausted-if-you-preview-them)

- The Preview extension is not installed.

          your title goes here

          

If your account relies on Advanced Customization (AC) code for certain features, those specific capabilities aren't visible in Preview Mode using Whatfix Studio. For example, if the Styles section, Window Variables, or Role Tags are configured using AC code, Preview Mode does not display these changes. The Preview extension is required to view AC code changes or any content affected by them. For more information, see [Use Preview extension to test Whatfix Content](/studio/docs/use-preview-extension-to-test-whatfix-content).

## Suggested Solutions

Use the following methods to preview a Pop-up:

- Enable the **Include Draft content and widgets** checkbox while enabling the [Preview mode](/studio/docs/how-to-use-preview-mode-to-review-content). ![Preview_mode_Studio.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Preview_mode_Studio.png)
- All your views of the content including those that you view in preview mode are counted. So increase the occurrence of the Pop-up so that you can preview it. For more information on how to increase this limit, see [Schedule a Pop-up](/studio/docs/scheduling-pop-ups). You can decrease it to a lower number just before you publish the content so that it doesn't appear too many times to your users.

  

![Pop_up_occurance%201](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Pop_up_occurance%20%281%29.gif)
- If your widget relies on AC code, install the Preview extension to ensure that all content, including those affected by AC code, is visible in Preview mode. For more information on installing the Preview extension, see,
  - [Download Whatfix Preview extension using Whatfix Studio](/studio/docs/install-whatfix-preview-extension-using-whatfix-studio).
  - [Install and use the Whatfix Preview extension in Google Chrome](/studio/docs/how-to-install-the-whatfix-developer-extension-in-google-chrome).

          Note

          

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Unable%20to%20view%20Popup&body=Hey%20Team%2C%20%0AI've%20set%20an%20occurrence%20for%20a%20Pop-up%2C%20but%20it%20keeps%20reappearing%20for%20some%20users%2C%20even%20after%20they've%20viewed%20the%20Pop-up%20for%20the%20assigned%20number%20of%20times.%0APlease%20provide%20assistance.%0AThanks%20and%20regards.).

## Related

- [Preview pop-ups](/preview-pop-ups.md)