---
title: "Unable to see Drag and drop or Browse option "
slug: "unable-to-see-drag-and-drop-or-browse-option"
updated: 2026-08-06T13:19:35Z
published: 2026-08-06T13:19:35Z
canonical: "support.whatfix.com/unable-to-see-drag-and-drop-or-browse-option"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to see Drag and drop or Browse option

## Issue

Unable to see the Drag and drop or the Browse option to upload a video, image, PDF, etc. to the Whatfix Dashboard.

![Drag and drop_db](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Drag%20and%20drop_db.png)

## Probable Cause

Drag and drop or Browse feature is not available for accounts with [Self Hosted/ Export model](/studio/docs/self-hosting-whatfix-content). When you upload a PDF, video, or an image to your Dashboard using the Drag and drop or Browse option, the content gets hosted in the Whatfix cloud.

Note:

If the issue persists, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Unable%20to%20see%20Drag%20and%20drop%20or%20Browse%20option&Body=Hello%20Team%2C%0A%0AI%27m%20unable%20to%20see%20the%20Drag%20and%20drop%20or%20Browse%20option.%20Kindly%20provide%20assistance.%0A%0AMore%20information%3A%20%0A%0AThanks%20and%20regards.).

## Related

- [Static Content](/static-content.md)
- [What are In-app Created Content and Static Content?](/what-are-in-app-created-content-and-static-content.md)