Issue
Unable to see the newly published content after updating the extension.
Probable Cause
When you Publish content from the Dashboard, it automatically updates the extension and pushes the newly created content to the server based on your deployment method (Whatfix Cloud, Self Hosted or On Premise). The successful email you receive confirms that this process has completed. However, the content may take a little longer before it can be seen on your end user's extension. For more information, see How long does it take for Whatfix content to go live?
Suggested Solutions
Check the updated extension's version number on the Whatfix dashboard and the extension page of your browser. If they are different, try updating the extension again and wait for the extension versions to be in sync.
Use the following steps to find the extension version number:
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On the Whatfix Guidance dashboard, click Settings.
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Click Content deployment.
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Go to the extension card you have updated, and then click Details.
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Check the VERSION number for the extension you have selected and updated.
The Extensions tab does not display the latest version of the .ZIP file.
- Open your Chrome browser and Go to the Extensions page.
- Go to the extension card and check the version number at the top.
If the issue persists, contact support@whatfix.com.