If you cannot see Star Rating feedback analytics in the Flow reports, it is usually due to one of the two reasons:
The feature is not enabled: The Star Rating component requires a manual toggle to activate. Ensure that the feature is toggled on in your Flow settings.
No data has been collected yet: Analytics will only populate once the feature is active and your end-users have started interacting with and submitting star ratings and/or feedback responses.
Here are the steps to enable the Star Rating feature in Flows at a Global level and Flow level:
Configure the Start rating feature at a Global level
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On the Whatfix Guidance dashboard, click Style.
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Click Flows.
Go to the End Message tab.
In the Appearance section, enable the Star rating toggle.
Click Save.
Configure the Start rating feature at a Flow level
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On the Whatfix Guidance dashboard, click Content.
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Click Flows.
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Hover your cursor over the required Flow, and then click the Edit icon.
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Click the More icon, and then select Customize.
In the End Message tab, select the Star rating checkbox.
Click Save.
Note:
Ensure you publish the Flow for the changes to reflect. Any changes made from the Style section affects all Flows.