---
title: "Unable to see the Tip after creating a Smart Tip"
slug: "unable-to-see-the-tip-after-creating-a-smart-tip"
updated: 2026-08-06T12:44:50Z
published: 2026-08-06T12:44:50Z
canonical: "support.whatfix.com/unable-to-see-the-tip-after-creating-a-smart-tip"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Smart Tips displaying i icon instead of the tip.

## Issue

After you create a Smart Tip, the Smart Tip displays an "i" icon instead of the tip.

## Probable Cause

When you create a Smart Tip by selecting **On Hover over the icon** or **On Click of the icon** in **Display smart-tip on** section, the Smart Tip appears as an "i" icon instead of the tip. ![Smart_Tip_TS](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Smart_Tip_TS.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A43%3A45Z&se=2026-11-12T08%3A43%3A45Z&sr=c&sp=r&sig=3AWQxL6iUaCay1P3zyT5hBsR38fV7hL3C%2Bvlu570%2B30%3D)

## Suggested Solution

Create the Smart Tip using **On Hover/Focus over the element** in the **Display smart-tip on** section.

Info:

To see the tip, hover your cursor over the **i** icon.

Use the following steps to edit the Smart Tip:

1. On the Whatfix Guidance dashboard, click **Content**. ![ia_left_nav_content](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_content.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A43%3A45Z&se=2026-11-12T08%3A43%3A45Z&sr=c&sp=r&sig=3AWQxL6iUaCay1P3zyT5hBsR38fV7hL3C%2Bvlu570%2B30%3D)
2. Click **Smart-tips**. ![ia_left%20nav_smart%20tips](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left%20nav_smart%20tips.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A43%3A45Z&se=2026-11-12T08%3A43%3A45Z&sr=c&sp=r&sig=3AWQxL6iUaCay1P3zyT5hBsR38fV7hL3C%2Bvlu570%2B30%3D)
3. Hover your cursor over the required Smart Tip collection, and then click the **Edit** icon. ![Smart Tip Edit](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Smart%20Tip%20Edit.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A43%3A45Z&se=2026-11-12T08%3A43%3A45Z&sr=c&sp=r&sig=3AWQxL6iUaCay1P3zyT5hBsR38fV7hL3C%2Bvlu570%2B30%3D)
4. Click **Edit** on the Smart Tip you want to edit. ![Dashboard_smart_tip_edit](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Dashboard_smart_tip_edit.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A43%3A45Z&se=2026-11-12T08%3A43%3A45Z&sr=c&sp=r&sig=3AWQxL6iUaCay1P3zyT5hBsR38fV7hL3C%2Bvlu570%2B30%3D)
5. Select in **On Hover/Focus over the element** in the **Display smart-tip on** section. ![Smart_tip_TS_select_On_focus](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Smart_tip_TS_select_On_focus.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A43%3A45Z&se=2026-11-12T08%3A43%3A45Z&sr=c&sp=r&sig=3AWQxL6iUaCay1P3zyT5hBsR38fV7hL3C%2Bvlu570%2B30%3D)
6. Click **Save**. ![smart_tip_edit_save_dashboard](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Edit_Smart_tip_Save_Tip.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A43%3A45Z&se=2026-11-12T08%3A43%3A45Z&sr=c&sp=r&sig=3AWQxL6iUaCay1P3zyT5hBsR38fV7hL3C%2Bvlu570%2B30%3D)

## Related

- [Customize the i icon for Smart Tips](/change-the-i-icon-for-smart-tips.md)