---
title: "Nudges in Hub: Prioritization for Self Help vs Task List"
slug: "understand-nudge-evaluation-for-self-help-and-task-list"
updated: 2026-01-06T10:22:55Z
published: 2026-01-06T10:22:55Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Nudges in Hub: Prioritization for Self Help vs Task List

Nudges are visual cues on Hub that enable you to guide end users by:

- Using tooltips to [introduce Self Help to new users](/studio/docs/capture-user-attention-in-self-help)
- Use tooltips or trigger the Hub panel to open on page load, to [remind users — to complete pending tasks on the Task List](/studio/docs/nudge-users-to-complete-the-task-list)

> [!WARNING]
> Note:
> 
> Hub is a Beta feature. To enable this feature for your account, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Request%20to%20enable%20unified%20Hub%20experience%20&body=Hi%20team%2C%0A%0APlease%20enable%20Hub%20for%20our%20account.%20%0A%0AThanks).

In the Hub widget, if you configure both **Task List** and **Self Help**nudges,****Whatfix shows****Task List nudges. Whatfix only shows Self Help nudges when no Task List Nudge is active.

Expand the following accordions for more details:

## **Overview**

In Hub, Whatfix enables you to configure nudges for:

- **Task Lists**: to remind users to complete pending tasks
- **Self Help**: to introduce Self Help to new users

When both nudges evaluate true for the same user on a given page, **Task List nudges take priority over Self Help nudges**. This ensures that time-sensitive, task-driven guidance is shown first.

## Types of Nudges in Hub

#### **Task List Nudge**

On the Whatfix Dashboard, configure Task List nudges in **Widgets → Task List → Nudge**. For more information, see [Nudge users to complete the Task list](/studio/docs/nudge-users-to-complete-the-task-list).

Configure Task List nudges:

- Define trigger conditions to nudge users based on **Task completion rate**, for the first n times, or if users complete less than the pre-defined percentage of tasks for a given Tasklist

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Nudge user DB(2).png)
- Choose the nudge trigger:

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_task list_trigger user by(1).png)
  - **Keep Task List Open**: Opens Hub automatically on the Task List tab
  - **Show tooltip to complete Tasklist:** Displays a tooltip adjacent to the FAB or when the Hub panel opens

#### **Self Help Nudge**

On the Whatfix Dashboard, configure Self Help nudges in **Style → Self Help → Attention → Nudge**. Configure Self Help nudges to appear as a tooltip alongside the FAB or the open Hub panel, to introduce Self Help to new users. For more information, see [Nudge users to show Self Help](/studio/docs/capture-user-attention-in-self-help).

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/apphub_nudges.png)

## When does Hub open automatically?

Hub opens automatically **only** when you configure a Task List nudge and enable the **Keep Task List Open**trigger.

- Task List nudge + **Keep Task List Open** enabled → Hub opens automatically
- Task List nudge without**Keep Task List Open** → Hub does not open automatically
- **Self Help nudge** → Hub does not open automatically

Tooltip****nudges require users to manually open Hub by clicking the Floating Action Button (FAB).

## Nudge Behavior Scenarios

The following table summarizes how Hub behaves for each Nudge configuration scenario.

| Scenario | Tooltip behavior | Hub behavior |
| --- | --- | --- |
| Only Self Help nudge configured | Self Help tooltip appears alongside the FAB and open Hub panel. | Hub opens **only when the user clicks the FAB or tooltip**, and shows the Explorer tab |
| - Only Task List nudge configured. - Trigger user with **Show tool tip to complete Tasklist** | Task List tooltip appears alongside the FAB and open Hub panel. | Hub opens **when the user interacts with the tooltip or FAB**, showing the Task List tab |
| - Only Task List nudge configured. - Trigger user**with Keep Task List Open** | No tooltip shown. | Hub opens automatically on page load and shows the Task List tab. |
| Both Task List and Self Help nudges configured | - If you trigger the user with **Keep Task List Open**, no tooltip is shown. - If you trigger the user with **Show tool tip to complete Tasklist**, Task List tooltip appears alongside the FAB and open Hub panel. | Task List nudge takes priority; Hub opens automatically with the Task List tab shown only if you enable **Keep Task List Open**. |

> [!WARNING]
> Info:
> 
> - Whatfix displays only one nudge to end users at a given time.
> - On Hub, when you configure both Self Help and Task List nudges, Task List nudges are shown since they are set at a segment level. These nudges override Self Help nudges, which you configure at a global level, and thus apply to all Self Help segments in your account.