---
title: "Upload limit reached. Please contact support"
slug: "upload-limit-reached-please-contact-support"
updated: 2024-11-21T04:07:20Z
published: 2024-11-21T04:07:20Z
canonical: "support.whatfix.com/upload-limit-reached-please-contact-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Error: Upload limit reached. Please contact support

## Issue
Whatfix shows you the "Upload limit reached. Please contact Support" error message when you try to add an image, a file, or a video to a Pop-up.

## Probable Cause
Whatfix enables you to upload up to 2000 images and 2000 videos (each) from your local drive for use in your Pop-ups. Once this limit is reached, you will see the error message.

## Suggested Solutions
* To increase this limit, contact  [support@whatfix.com](mailto:support@whatfix.com?Subject=Upload%20limit%20reached&Body=Hello%20Team%2C%0A%0AMy%20account%20has%20reached%20the%20upload%20limit%20to%20add%20images%20and%20videos%20in%20Pop-ups.%20Please%20increase%20the%20maximum%20limit%20for%20images%20and%20videos.%0A%0AMore%20information%3A%0A%0AThanks%20and%20regards.){target="_blank"}.

* You can also [archive](/studio/docs/archive-whatfix-content-or-widgets){target="_blank"} the content/widgets that are not in use.

## Related

- [Pop-up Visual Editor](/pop-up-visual-editor.md)