Help Users Find Content in Self Help using Keywords

Updated On 22 Jan 2024
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You may want to help users find the information they are looking for, even if the words they use in their search query aren't exactly the words used in your content. You can do this using synonyms by setting up Search Keywords for each content in Whatfix. This helps expand the list of users' queries for which content is returned as a search result.

You can use the Unsuccessful Search terms in Self Help Analytics and configure your content so that your users can find the content they are looking for.

For example, you can set "knowledge base" and "document" as Search Keywords for all the content related to "Content Repository." So, when a user searches for "knowledge base" or "document" in Self Help, the search results include content related to "Content Repository".

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Search Keywords work for Self Hosted accounts (Export Content) as well.
Search Keywords cannot be added to the knowledge base content. For example, SharePoint, Freshdesk, Zendesk, etc.
Search Keywords can be added to Text, Link, Video, and Flows.
You can add keywords upto 400 characters.
On the dasboard, you can add keywords if the content is in the Draft or Ready stages only.
To add keywords to content from the Production stage, you need to move content to either the Draft or the Ready stage and then add keywords and move to the Production stage again.

Use the following steps to add search keywords for your content:

On the Whatfix Guidance dashboard, click Content.
Click All content.

Hover your cursor over the content you want to add/edit the keywords for, and then click the Edit icon.
In the Search keyword text field, enter similar keywords for the content.