Using the URL embed format
- 1 minute to read
The URL format for Whatfix walkthroughs is a convenient option that you can use to reply to support queries via email, chat or over a tweet. It allows you to send a URL to your user which when clicked automatically triggers a walkthrough on your application. This URL can also be embeddedin the form of a Button, Image or Text on your application.
To retrieve the embed URL
Navigate to the Whatfix Dashboard.
Open the walkthrough you want to embed and click Embed drop-down menu.
Copy the URL at the end of the pop-up message.
- The user might be asked to install the Whatfix plugin if the walkthroughs are not integrated on the intended website.
- Instructions are triggered only once using this format. Refreshing the page does not trigger the instructions again. Users need to click the URL again to launch the instructions.