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Using the URL embed format
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Using the URL embed format

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The URL format for Whatfix walkthroughs is a convenient option that you can use to reply to support queries via email, chat or over a tweet. It allows you to send a URL to your user which when clicked automatically triggers a walkthrough on your application. This URL can also be embeddedin the form of a Button, Image or Text on your application.

To retrieve the embed URL

  1. Navigate to the Whatfix Dashboard.
    gotoDashboard%20%282%29.png

  2. Open the walkthrough you want to embed and click Embed drop-down menu.
    embed_video_export

  3. Click URL.
    flow_content_embed_URL.png

  4. Copy the URL at the end of the pop-up message.
    flow_embed_URL_copy.png

your title goes here
  • The user might be asked to install the Whatfix plugin if the walkthroughs are not integrated on the intended website.
  • Instructions are triggered only once using this format.  Refreshing the page does not trigger the instructions again. Users need to click the URL again to launch the instructions.
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