Using the URL embed format
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Using the URL embed format

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The URL format for Whatfix walkthroughs is a convenient option that you can use to reply to support queries via email, chat or over a tweet. It allows you to send a URL to your user which when clicked automatically triggers a walkthrough on your application. This URL can also be embeddedin the form of a Button, Image or Text on your application.

To retrieve the embed URL

  1. Navigate to the Whatfix Dashboard.

  2. Open the walkthrough you want to embed and click Embed drop-down menu.

  3. Click URL.

  4. Copy the URL at the end of the pop-up message.

When you use the same flow for two similar websites by using a dynamic URL, the URL format is as follows
  • wfx=53021b80-1308-11e3-82b4-386077c653fe&gws_rd=cr&ei=Ij0jUtjEPMbSrQfBt4DoCQ
In this case, you need to append the website URL where the flow is supposed to start, before the given URL. For example, if the flow is to start from and, the URL has to be modified as shown below.
  • The user might be asked to install the Whatfix plugin if the walkthroughs are not integrated on the intended website
  • Instructions are triggered only once using this format. Refreshing the page does not trigger the instructions again. Users need to click the URL again to launch the instructions.
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