Video download email not received

Causes:

• You're trying to download a large number of walkthrough videos.
• Your confirmation email may have landed in your SPAM folder.

Solutions:

• Depending on the number of walkthroughs and steps each walkthrough has, it might take some time to receive the download email.
• Check your SPAM folder for the email with the subject – Your Whatfix Videos are ready!. Whitelist the email address so that this doesn't happen again.
• Make sure you've logged into the same email address you used in Whatfix.