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Video download email not received
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Video download email not received

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Causes:

  • You're trying to download a large number of walkthrough videos.
  • Your confirmation email may have landed in your SPAM folder.

Solutions:

  • Depending on the number of walkthroughs and steps each walkthrough has, it might take some time to receive the download email.
  • Check your SPAM folder for the email with the subject – Your Whatfix Videos are ready!. Whitelist the email address so that this doesn't happen again.
  • Make sure you've logged into the same email address you used in Whatfix.
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If there is an error in generating the download link, you will receive an email notifing you about the failure.

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