---
title: "View feedback received in Self Help"
slug: "view-feedback"
updated: 2025-06-10T03:53:52Z
published: 2025-06-10T03:53:52Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# View feedback received in Self Help

Whatfix enables you to access a report of the feedback received in Self Help from the Dashboard. This report includes details such as the sender of the feedback, submission date, the segment where the feedback was given, and more, all presented in a tabular format. Additionally, you have the option to download the report as a CSV file.

          Note:

          

The New Guidance Analytics dashboard experience is a Beta feature. It will be enabled in batches starting on October 8, 2024. Contact [support@whatfix.com](mailto:support@whatfix.com?subject=Need%20more%20information%20on%20the%20New%20Guidance%20analytics%20dashboard%20experience&body=Hi%20team%2C%0A%0AI%20need%20more%20information%20on%20the%20New%20Guidance%20analytics%20dashboard%20experience.%20Please%20help.) for more information.

Expand the following accordions for more details.

     Access the end-user feedback report in Old Guidance Analytics
    
Use the following steps to access the end-user feedback report:

1. On the Whatfix Guidance dashboard, click **Guidance analytics**.  

![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png)

1. Click **Self Help.** ![click_guidance_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_guidance_sh.png)
2. Set the filters for the data you want to see. For more information about Guidance analytics filters, see [Analytics Filters - Domain Filter](/studio/docs/analytics-filters-domain-filter) ![sh_guidance_filters.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_guidance_filters.png)
3. Go to the **Feedback** section. ![sh_guidance_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_guidance_feedback.png)

In the Feedback section, view a tabular report of the feedback received based on your applied filters. For more details about the columns in the table, see [Self Help Analytics](/studio/docs/self-help-analytics#enduser-feedback).

Click **Export CSV** to download the report as a CSV file. ![sh_guidance_export_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_guidance_export_feedback.png)

     Access the end-user feedback report in New Guidance Analytics
 
Use the following steps to access the end-user feedback report:

1. On the Whatfix Guidance dashboard, click **Guidance analytics**.  

![ia_left_nav_guidance_analytics](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_guidance_analytics.png)

1. Click **Self Help.** ![click_guidance_sh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_guidance_sh.png)
2. Set the filters for the data you want to see. For more information about Guidance analytics filters, see [Analytics Filters - Domain Filter](/studio/docs/analytics-filters-domain-filter) ![guidance_analytics_filters.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/guidance_analytics_filters.png)
3. Go to the **Feedback** section. ![sh_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback.png)

In the Feedback section, view a tabular report of the feedback received based on your applied filters. For more details about the columns in the table, see [New Self Help Analytics](https://support.whatfix.com/docs/overview-of-the-self-help-analytics-new-guidance-dashboard?highlight=New%20self%20help%20analytics).

Click **EXPORT** to download the report. ![click_export.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_export.png)

## Related

- [Configure feedback in Improved Self Help](/customize-the-feedback-form.md)
- [Feedback](/feedback.md)