---
title: "Web on Mobile experience for Improved Self Help"
slug: "web-on-mobile-version-of-improved-self-help"
updated: 2025-07-21T11:36:59Z
published: 2025-07-21T11:36:59Z
canonical: "support.whatfix.com/web-on-mobile-version-of-improved-self-help"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Web on Mobile experience for Improved Self Help

### Overview

The Web on Mobile experience enables users to access the Improved Self Help widget through a mobile device’s browser. The experience ensures optimized usability and a responsive interface, making it easy to navigate and interact with the Improved Self Help content.

In this experience:

- The Improved Self Help widget opens in a full-screen view, enhancing usability and accessibility.
- A Navigation bar appears at the top, providing easy access to Explorer, Notifications, Chatbot, and more.
- The **Close (X)** icon is positioned at the top right corner within the Improved Self Help widget, making it easier to close the widget on mobile devices. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/SH_Mobile_View 2.png?sv=2026-02-06&spr=https&st=2026-11-10T17%3A05%3A33Z&se=2026-11-10T18%3A05%3A33Z&sr=c&sp=r&sig=FWhKwnPvGisCrg%2FNohDxsfxejRRCvD1SkDQ%2BffcCOIg%3D)

### When does Whatfix enable the Web on Mobile experience?

Whatfix enables the Web on Mobile experience in the following scenarios:

- When the screen width is 400 pixels or less.
- When Whatfix detects that the browser is running on a mobile device based on its responsiveness.

A responsive interface refers to a website or application’s ability to automatically adjust its layout, design, and interactions based on screen size and device type. A responsive interface ensures a seamless user experience by optimizing readability, navigation, and usability across desktops, tablets, and mobile devices.