What are the Custom Dimensions to be added?
- 03 Aug 2023
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What are the Custom Dimensions to be added?
- Updated On 03 Aug 2023
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Whatfix requires custom dimensions - user_id, flow_id, src_id, ent_id, on_id, user_name, flow_title, etc., to be present in your Google Analytics account to create Whatfix reports in GA4.
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The data that is collected may vary between Whatfix Analytics and Google Analytics. This is because Whatfix Analytics uses the India Standard Time (IST) GMT +5:30 timezone and your analytics must be configured to a different timezone. To see the same numbers, update the timezone in your Google Analytics account under Admin > View Settings > Time zone country or territory.
What do the dimensions mean?
| Dimension | Description |
|---|---|
| It is mandatory to add the following dimensions when creating a Custom Dimension: | |
| user_id | Unique id of the Whatfix content creator using the application. |
| flow_id | Unique id of the Flow being played |
| src_id | Source of the event. Possible values are "widget" implying Self Help widget, "guided_popup", "smart_popup", "beacon", "url", "js" implying Live Tour, "deck" implying Slideshow Embed. |
| ent_id | Unique ID of the Whatfix enterprise for which the analytics account is being created |
| on_id | The URL from where the event got triggered |
| user_name | Name of the Whatfix content creator using the application. |
| flow_title | Title of the Flow being run |
| extra_1 | By default, this is empty until set manually. Reserved to send the first additional data in _wfx_settings.analytics_js_extra |
| extra_2 | By default, this is empty until set manually. Reserved to send the second additional data in _wfx_settings.analytics_js_extra |
| interaction_id | Auto-generated unique ID for each user interaction with a Whatfix widget |
| environment | Locale of the flow being played |
| ent_name | Whatfix enterprise for which the analytics account is being created |
| segment_id | Unique ID of the segment configured through UI segmentation. This information is not sent for segments created through integration script. |
| segment_name | Name of the segment. If the segment is configured through integration, then segment_name will be the flow_title for guided popup. For tasklist/self-help, it will be the title. |
| user | User configured in _wfx_settings.user |
| step_id | Step description |
| unq_id | A unique user ID generated by Whatfix to identify users, saved on the end user browser as a cookie. |
| The following custom dimensions are not mandatory: | |
| device_encoding | Encoding configured on the device |
| locale | Language configured for the browser |
| location | The URL of the page on which this event is triggered |
| path | path is the event type defined by Whatfix. Example: /flow/live/start for a flow started, /whatfix/loaded for Whatfix script loaded on the page |
| screen_resolution | Screen resolution and view port size of the device |
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