---
title: "Why is my Whatfix account signup link no longer valid?"
slug: "what-do-i-do-if-my-account-sign-up-link-expired"
updated: 2025-06-09T04:30:00Z
published: 2025-06-09T04:30:00Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is my Whatfix account signup link no longer valid?

The Whatfix account sign-up link is valid for only 24 hours after it is generated. It expires after this period for security reasons, ensuring that only authorized users can access the platform and preventing misuse of the link.

> [!WARNING]
> Note:
> 
> - To receive a new sign-up link, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Request%20for%20New%20Signup%20Link&body=Hi%20Team%2C%0A%0AMy%20previous%20signup%20link%20has%20expired%20and%20I%E2%80%99m%20unable%20to%20complete%20the%20registration%20process.%0A%0ACould%20you%20please%20send%20me%20a%20new%20signup%20link%20at%20your%20earliest%20convenience%3F%0A%0AThank%20you%20for%20your%20help!).
> - An email containing the sign-up link is sent to the new user's email address.
> - The sign-up link is valid for 24 hours. If the link expires, a new invite needs to be sent again.