--- title: "Whatfix Player Extension" slug: "whatfix-player-extension" updated: 2026-10-30T10:09:47Z published: 2026-10-30T10:09:47Z canonical: "support.whatfix.com/whatfix-player-extension" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Whatfix Player Extension > [!WARNING] > Note: > > The Preview and Production Extensions are now deprecated. They will continue to work, but will no longer receive updates or new features, and will be sunset on November 30, 2026. Whatfix recommends you to migrate to the Player Extension. Whatfix Player Extension consolidates capabilities of both preview and production extensions into a single unified solution. #### What Changes With the Player Extension Previously, Whatfix offered two extensions: Production extension and Preview extension. The following table describes the difference between the two extensions: | Extension | Purpose | Who Uses It | | --- | --- | --- | | **Production Extension** | Delivers Whatfix Content to end users in production environments | End users | | **Preview Extension** | Enables content authors and testers to view and validate content before it goes to production | Content authors and Testers | **Now: Whatfix Player Extension** The Whatfix Player Extension supports both Production and Preview Extension capabilities. A single extension installation serves end users, content authors, and testers with behavior controlled through Whatfix Dashboard configuration. --- #### How does the Whatfix Player Extension determine what content to display? Content visibility depends on the [environment mappings configured in the Whatfix dashboard](/studio/docs/how-to-configure-environments-and-map-stages). Each application environment in your organization is mapped to one of three content stage ([**Draft**, **Ready** and **Production**](/studio/docs/understanding-whatfix-stages)) configurations. The following table describes the content displayed for each configuration and its typical use case: | Configuration | Content Behavior | Typical Use Case | | --- | --- | --- | | **Draft, Ready, Production** | Displays all content stages. Lower stage takes precedence when multiple versions of the same content exists. | Development or testing environments used by content authors | | **Ready, Production** | Displays **Ready** and **Production** stage content. Lower stage takes precedence when multiple versions of the same content exists. | User Acceptance Testing (UAT) or staging environments | | **Production only** | Displays only **Production** content | Production environments used by end users | The following example defines how dashboard stages are mapped to different URLs of the Salesforce application. Consider an organization that uses the Salesforce application across multiple environments: 1. **URL**: `https://acmecorp.my.salesforce.com` **Stage**: Mapped to **Production** only **Content Behavior**: End users see only published content. 2. **URL**: `https://acmecorp--uat.sandbox.my.salesforce.com` **Stage**: Mapped to **Ready, Production** **Content Behavior**: UAT testers see content awaiting final approval. > [!NOTE] > Info: > > Lower stage takes precedence when multiple versions of the same content exists. For example, if the content exists in both **Ready** and **Production**, the **Ready** version is displayed. 3. **URL**: `https://acmecorp--qa.sandbox.my.salesforce.com` **Stage**: Mapped to **Draft, Ready, Production** **Content Behavior**: Content authors see all content, including work in progress. > [!NOTE] > Info: > > Lower stage takes precedence when multiple versions of the same content exists. This setup ensures that end users are never exposed to unpublished content, while content authors and testers can validate content in the appropriate stage. --- #### Content Preview with the Whatfix Studio The Whatfix Studio works alongside the Player Extension to provide a seamless authoring and preview experience. - Whatfix Studio's standalone Preview Mode continues to work as before. > [!WARNING] > Note: > > When Preview Mode is used alongside the Player Extension [Advanced Customization Code (AC)](/studio/docs/advanced-configuration) is packaged during preview, enabling you to view AC changes directly in your application. --- #### Set Up Player Extension Complete the following actions to configure, validate, and migrate to the Player Extension: > [!NOTE] > Info: > > To migrate to the Player Extension: > > 1. To enable **Whatfix Player Extension**, contact Customer Success Manager or [support@whatfix.com](mailto:support@whatfix.com?subject=Enable%20Map%20Stages%20and%20Unified%20Player%20Extension&body=Hi%2C%0A%0APlease%20help%20setup%20the%20enhanced%20environment%20configuration%20and%20Unified%20Player%20Extension%20for%3A%0A%0ARegards%2C%0A). > 2. Once the feature is enabled, [configure environment mappings](/studio/docs/how-to-configure-environments-and-map-stages) in the Whatfix Dashboard for all workspaces linked to your organization. Map each of your application URLs to the appropriate content stage configuration before you publish content. If environment mappings are not configured for all workspaces linked to your organization, Whatfix will temporarily pause your ability to publish new content. > 3. Ensure the **Update software for this** ENT **independently** toggle is disabled for all accounts linked to your organization. When the toggle is disabled, the accounts share software updates. With shared updates, you can migrate all accounts to the Player Extension in a single step. For more information, see [Configure Software Updates for Individual Accounts](/studio/docs/configure-software-updates-for-individual-accounts). > 4. Click **Update Configuration** under the **Software updates,** to update your existing Production extension to the Player extension automatically. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image-TE347R2I.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) Additionally, if your IT policy supports side-loading, you can test and validate the Player Extension. Expand the following accordion for more details: **Configure and Validate the Player Extension** Use the following steps to configure and validate the Whatfix Player extension once it is enabled for your account: 1. On the [Whatfix Guidance dashboard](/studio/docs/overview-of-the-whatfix-dashboard), click **Settings**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_settings.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 2. Click **Content delivery**. ![Content_delivery.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Content_delivery.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 1. Click **Configurations**. ![Dashboard_me_config](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Dashboard_me_config.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 2. Under the **Other Browsers** section, select only the **ZIP** checkbox. ![Click_ZIP.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_ZIP.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) > [!NOTE] > Info: > > Ensure to clear the **Whatfix Store** or **Chrome Store** checkbox to prevent the new Player Extension from being published to end users before it is validated in the **Testing** **environment**. 3. In the dialog box, click **Enable**. ![Enable_zip.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Enable_zip.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 4. Click **Settings** and go to **Software Update**. ![Software_update.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Software_update.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 5. In the **Testing environmen****t** section, click **Update Configuration**. ![Update_config.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Update_config.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 6. In the dialog box, click **Refresh**. ![click_refresh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_refresh.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) > [!NOTE] > Info: > > Click **Okay** to update the Test environment. > > ![Click_okay.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_okay.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) > > Once the update is complete, you can download the extension from **Content Delivery** or from the link in the email you receive. 7. Click **Settings** and go to **Content delivery**. ![settings_content_delivery.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/settings_content_delivery.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 8. Under **Extensions**, go to the extension card for Chrome and Edge (Chromium) browser, and then click **Zip file**. ![zip_file_ext_player.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/zip_file_ext_player.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 9. Remove Whatfix Preview extension if it is installed in your browser. 10. Unzip the file and go the Google Chrome toolbar, click the **More** icon. ![zip extension_more icon chrome.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/zip%20extension_more%20icon%20chrome.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 11. Click **Extensions**. ![chrome_extensions.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chrome_extensions.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 12. Click **Manage Extensions**. ![chrome_manage extensions.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chrome_manage%20extensions.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 13. Ensure that the **Developer mode** is enabled. ![zip extension_developer mode.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/zip%20extension_developer%20mode.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 14. Click **Load unpacked**. ![zip extension_load unpacked.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/zip%20extension_load%20unpacked.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 15. Upload the extracted extension folder to install the extension. ![Player_ext.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Player_ext.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 16. [Configure environment mappings](/studio/docs/how-to-configure-environments-and-map-stages) to map each URL to the appropriate content stage. Test and validate the content in each environment to ensure it is displayed as expected. 17. After you validate the extension, click **Settings**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_settings.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 18. Click **Content delivery**. ![Content_delivery.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Content_delivery.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 19. Click **Configurations**. ![Dashboard_me_config](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Dashboard_me_config.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 20. Under the **Other Browsers** section, select the **Whatfix Store** or **Chrome Store** extension checkbox to publish the new Player Extension to all end users. ![Other_browsers.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Other_browsers.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 21. Click **Settings** and go to **Software Update**. ![Software_update.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Software_update.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 22. Click **Update Configuration**. ![Update_config.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Update_config.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 23. In the dialog box, click **Refresh.** ![click_refresh.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_refresh.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 24. Click **Okay**. ![Click_okay.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_okay.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) Once the update is complete, the Player Extension replaces the existing Production Extension and becomes available to all end users. --- #### Use Whatfix Player extension to test content You can review and validate whatfix content in your test environments to ensure everything works as expected in the following two ways: - Once you have [configured environment mapping](/studio/docs/how-to-configure-environments-and-map-stages), you can validate the content in your Test environment. - Whatfix Studio Preview. > [!WARNING] > Note: > > - When you select the content stage that you want to preview on Studio, Whatfix overrides the environment configuration that is setup in the Whatfix Guidance Dashboard. Use the following steps to use Software Version based Preview on Whatfix Studio: 1. Log in to your application and then launch **Whatfix Studio**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/CLM_editor%20plug%20in%282%29.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 1. Click **Preview Mode**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Studio_Preview_Mode1%20%281%29.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 1. Expand the **Stage** dropdown. ![stage_preview..png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/stage_preview..png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 1. Select the stage option that you want to preview content in. ![stage_preview.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/stage_preview.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 1. Expand the [**Software version**](/studio/docs/software-version-based-preview) dropdown. ![Click_software_version.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Click_software_version.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 2. Select **Test** or **Production** Software version to preview your content. ![Software_version.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Software_version.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 3. Click **Continue**. ![Continue.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Continue.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) 4. Refresh your browser to preview content. --- #### Testing Advanced Customization Code in Player Extension You can test Advanced Customization Code changes in the **Testing environment** using the Player Extension. Updating the AC Code for the Testing environment does not affect the Production environment, enabling you to validate changes before applying them to Production. Go to **Software updates**, and click “**Update Configuration**“ under **Testing environment**. ![Update_config.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Update_config.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) Once you have tested and validated the Player Extension, click the **Update Configuration** in **Production** **environment** to publish the AC code changes. > [!WARNING] > Note: > > - Updating the Test version updates the Advanced Customization Code in the Whatfix extension only for the Testing environment. The extension then updates automatically in your browser based on the deployment method. This process might take some time. > - To test without waiting for the automatic update, generate the extension as a ZIP file and install it manually. For more information, see [Install Whatfix Chrome extension from a ZIP file](/studio/docs/how-to-install-a-whatfix-chrome-extension-from-a-zip-file). --- #### Prevent Unintended Extension Updates to End Users By default, when you click **Update Configuration**, the updated extension is pushed to all your end users. In [**Advanced Customization**](/studio/docs/advanced-configuration), enable **Exclude AC Code During Content Publish**. This setting prevents test Advanced Customization (AC) code from reaching end users and stops Whatfix from pushing an extension update on every test change. ![AC_exclude.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/AC_exclude.gif?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A23Z&se=2026-11-10T17%3A21%3A23Z&sr=c&sp=r&sig=fpRZBbp5KfpXvRYH%2Fg%2Bej6lJkpzYZ3VItJBnK3aMilQ%3D) With this setting enabled: - **Publish** to Production does not update the extension. - **Update now** or **Update Configuration for Test Environment** updates the extension ZIP file but does not push it to users. Unzip the file on your device, and then load it manually in your browser to validate AC code changes. Whatfix Content includes Flows, Images, Videos, PDFs, Articles and Links. The Whatfix Dashboard is where you can perform the following actions: - Access all content that has been created by users in your organization. - Access and manage content widgets like Self Help, Pop-ups, Smart tips, Beacons, and Task List - Manage users - Manage tags - Access Analytics - Manage translations - Manage Tip or Flow configurations A testing environment where end users validate new features or changes before they go live in production. Whatfix Studio is a browser plug-in that enables you to create various types of Whatfix content, such as Flows, Smart Tips, Beacons, and so on. The plug-in can be installed on Google Chrome and the new Microsoft Edge browsers. Your Customer Success Manager (CSM) is your direct contact for features involving specific customer agreements, such as using AI features. An ENT, short for Enterprise, is an account in your Whatfix organization. Each account is a separate workspace, and an organization can have more than one account linked to it. For software updates, each account can receive updates independently or share updates with other accounts linked to the same organization. **Side-loading** is the process of installing an application on a device from a source outside the official app store. For the Player Extension, this involves manually installing the extension using the provided ZIP file