---
title: "Why do I see untranslated content in Self Help?"
slug: "why-do-i-see-untranslated-content-in-self-help"
updated: 2025-06-02T03:48:30Z
published: 2025-06-02T03:48:30Z
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Why do I see untranslated content in Self Help?

#### Issue

You have translated all the content in Self Help, but you still see some untranslated content, such as the title, description, and other content in Self.

#### Probable Cause

When you translate Whatfix content, particularly text within the Self Help widget, it's important to understand there are a few key aspects involved:

First, the Whatfix content you have added to the Self Help widget, which includes Flows you have created to guide your end users, Links, and Videos to external resources.

Second, the default text of the Self Help widget interface itself. For example, the title and description of a Self Help widget are classified as Custom Labels and are not translated when you [translate Whatfix content](/studio/docs/translate-whatfix-content-2).

Additionally, you might have used Folders within the Self Help widget that appear in your [Primary language](/studio/docs/change-the-default-language-for-auto-translating-content).

#### Suggested Solutions

- To translate the title and description of the Self Help widget, perform the following steps:

1. On the Whatfix Guidance dashboard, click **Settings**. ![ia_left_nav_settings](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ia_left_nav_settings.png)
2. Click **Translations**. ![db_click_translations](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_click_translations.jpg)
3. In the **Translations** section, select the language. ![db_language_added](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/db_language_added.jpg)

1. Click **Custom labels**. ![translation_click_custom_labels](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/translation_click_custom_labels.jpg)

1. In the **Categories** section, click **Self Help (New) - Explorer**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image-CR3IAP44.png)

1. To change the title of the Self Help widget, enter the translated text for the Label **explorerWidgetTitle** in the **Input translations**field. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image-YQL4Z58N.png)

1. To change the description of the Self Help widget, enter the translated text for the Label **explorerIntroductionHelperText** in the **Input translations**field. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/image-I1Q53KC0.png)

1. Click **Save**. ![custom_labels_save](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/custom_labels_save.jpg)

- To translate the folders in the Self Help widget, see [Translate Self Help Folder Names](/studio/docs/translate-self-help-content).

Default text elements within the Whatfix UI (For example, the **Next** button in a Flow or **Enter your search criteria here** in Self Help). Whatfix enables you to customize these labels to fit your organization's branding. For example, you can change "Enter your search criteria here" to "Type your search term."