---
title: "Widgets shown indefinitely even after setting an occurrence limit"
slug: "widgets-shown-indefinitely-despite-setting-occurrence"
updated: 2026-08-06T14:02:05Z
published: 2026-08-06T14:02:05Z
canonical: "support.whatfix.com/widgets-shown-indefinitely-despite-setting-occurrence"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Widgets shown indefinitely despite set occurrence

### Issue

You have set an occurrence limit for Whatfix Widgets (Popups, Beacons, etc.) but they keep showing up for users indefinitely.

### Probable Cause

Sometimes, when a user logs out of an application, the local storage of that application is cleared automatically. This can cause Whatfix keys to also get deleted.

Info:

Whatfix keys are Whatfix specific global variables that assign unique attributes to all the elements (content, widgets etc.) that you create. For more information, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Know%20more%20about%20Whatfix%20Keys&body=Hello%20Team%2C%0AI%20wish%20to%20know%20more%20about%20Whatfix%20Keys%20and%20which%20ones%20to%20preserve%2Fwhitelist.%20Please%20provide%20assistance.%0AThanks%20and%20Regards.%20).

These Whatfix keys ensure that any content created is shown according to the set Visibility and Display Rule conditions, and much more. If they are cleared, every time a user logs into the application, the widgets are refreshed and shown again, even if the set occurrence is exceeded.

### Suggested Solution

Whatfix keys can be preserved in the local storage to prevent this issue from happening. To know which keys to preserve, contact [support@whatfix.com](mailto:support@whatfix.com?subject=Request%20a%20list%20of%20Whatfix%20keys%20to%20preserve&body=Hello%20Team%2C%0AThe%20widgets%20I%20create%20are%20being%20shown%20indefinitely%20to%20my%20end%20users.%20This%20may%20be%20because%20Whatfix%20keys%20are%20getting%20deleted%20from%20the%20local%20storage%20once%20a%20user%20logs%20out%20of%20the%20application.%20%0A%0AI%20request%20you%20send%20me%20a%20list%20of%20Whatfix%20keys%20that%20can%20be%20preserved%20to%20prevent%20this%20issue.%20%0A%0AThanks%20and%20Regards.%20).

## Related

- [Do widget occurrences get exhausted if you preview the widget?](/do-widget-occurrences-get-exhausted-if-you-preview-them.md)