--- title: "Email notifications for feedback" slug: "configure-email-notifications-for-feedback" updated: 2026-08-13T10:13:34Z published: 2026-08-13T10:13:34Z canonical: "support.whatfix.com/configure-email-notifications-for-feedback" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Email notifications for feedback After you enable feedback collection in DAP on OS, you can choose to be notified about end-user feedback through email. Customize the recipients of the email notifications and set the frequency of notifications according to your preferences. ![2023-04-06_22-35-07.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2023-04-06_22-35-07.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) Use the following steps to view the configuration options for email notifications: 1. On the Whatfix guidance dashboard, click **Style**. ![hub_style.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/hub_style.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) 2. Click **Panel**. ![hub_style_panel.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/hub_style_panel.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) 3. Click **Feedback**. ![sh_style_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_style_feedback.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) 4. Expand the **Email notifications** accordion. ![sh_feedback_email.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback_email%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) > [!WARNING] > your title goes here > > Ensure that the **Collect feedback** toggle is enabled. ![sh_feedback_collect_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback_collect_feedback.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) --- ## Enable or disable email notifications ![sh_enable_email_notifs_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_enable_email_notifs_feedback.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) --- ## Configure email notifications ### Configure the recipients of email notifications - Enter the email address of the recipient. ![sh_style_feedback_email_recipient.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_style_feedback_email_recipient.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) - To add a recipient, click **Add another recipient**. ![sh_feedback_add_recipient.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback_add_recipient.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) - To delete a recipient, click the **Delete** icon next to the recipient you want to delete. ![sh_feedback_delete_recipient.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_feedback_delete_recipient.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) > [!WARNING] > your title goes here > > Ensure that you have at least one recipient. ### Configure the notification frequency Under the **Frequency** section, select the frequency at which you would like to receive email notifications for feedback. ![email_notif_freq.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/email_notif_freq.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D) - **Daily**: Receive an email every day at 9:30 PM IST containing a report of all the feedback received in the last 24 hours. - **Weekly**: Receive an email every Monday at 9:30 PM IST containing a report of all the feedback received in the previous week. - **Instantly**: Receive an email containing the feedback immediately after the feedback is submitted. There can be a maximum of 200 pieces of feedback per email, beyond which any additional feedback is ignored. --- Once you have finished configuring email notifications, click **Save**. ![sh_click_save_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_click_save_feedback.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A49%3A57Z&se=2026-11-12T10%3A49%3A57Z&sr=c&sp=r&sig=ISWfcOh2lhnAY%2BgtJGzNScaBtAY32apEVuCosBgE4B0%3D)