---
title: "Create Text Content"
slug: "create-an-article"
updated: 2026-08-13T06:28:05Z
published: 2026-08-13T06:28:05Z
canonical: "support.whatfix.com/create-an-article"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an Article

DAP on OS enables you to create rich text articles and place them inside Pin. The text content can be used to answer simple queries or FAQs using short answers right inside the Pin. This enables end users to access content on their desktop without having to move outside the widget to access relevant information.

Use the following steps to create an article:

1. On the Guidance dashboard, click **Content**. ![click_content.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_content%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)
2. Click **All content**. ![2024-07-22_10-31-09.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/2024-07-22_10-31-09.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)
3. Click the **Create Content** button. ![CLM_DB_CreateContent.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/CLM_DB_CreateContent.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)

          Note:

          

View the **Create content** button only in the **Draft Stage** of the dashboard.

1. Click **Article**. ![clm_db_content_article](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/clm_db_content_article.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)

Note

If you don't see the article segment under the **Create** section, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Article%20segment%20does%20not%20appear%20under%20Create%20option&Body=Hello%20Team%2C%0A%0AI%27m%20unable%20to%20see%20the%20Article%20segment%20under%20the%20create%20option%20on%20the%20content%20page%20on%20the%20Dashboard.%20Kindly%20provide%20assistance.%20%0A%0AThanks%20and%20regards.).
2. Add the **Title** and **Description**. ![RB_DB_staticcenterarticledetails](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_staticcenterarticledetails.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)

your title goes here

  - The maximum character limit for the article description is **3000 characters**.
  - Choose to format the text or add multimedia content to your article using the Rich Text Editor. ![RB_DB_staticcontentarticle](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_staticcontentarticle.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)
  - Add tags and search keywords to the article as required. ![RB_DB_articlesearchkeywords](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_articlesearchkeywords.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)
3. Click **Save article**. ![save1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/save%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)

Note

Once the article is created, find it on the Whatfix Dashboard. ![RB_DB_staticcarticleonDB](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/RB_DB_staticcarticleonDB.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A28%3A04Z&se=2026-11-12T11%3A28%3A04Z&sr=c&sp=r&sig=7vQK7GeXqlyMw2ssZEq5GPpouDmb5CoLzM7nX8lMG6U%3D)