---
title: "Configure feedback in DAP on OS"
slug: "customize-the-feedback-form"
updated: 2026-08-13T10:12:09Z
published: 2026-08-13T10:12:09Z
canonical: "support.whatfix.com/customize-the-feedback-form"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure feedback in DAP on OS

Use the following steps to enable feedback in DAP on OS and view the customization options:

1. On the Whatfix DAP on OS Dashboard, click **Style**. ![hub_style.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/hub_style%283%29.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)
2. Click **Panel**. ![hub_style_panel.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/hub_click_panel.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)
3. Click **Features**. ![sh_style_feedback.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_features.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)
4. Click **Feedback** accordion. ![click_feedback_accordion](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/click_feedback_accordion.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)

## Enable or disable feedback

Enable or disable the feedback using the **Collect feedback** toggle. ![enable_collect_feedback](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/enable_collect_feedback.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)

### Default customization options for the feedback form

Click the **Feedback** accordion to view the customization options. ![hub_click_feedback](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/hub_click_feedback.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)

By default, the following customizations are applied for the Feedback feature:

| Customization option | Description | Default value |
| --- | --- | --- |
| **Header Text** | The header of the feedback form | Send feedback |
| **Helper Text** | The description of the feedback form, underneath the header | Couldn't find help or having trouble with the app? Tell us what you need or the trouble you are facing. |
| **Add Dropdown** | A toggle to include feedback categories in the feedback form | Disabled |
| **Require Email** | A toggle to require end users to provide their email while submitting feedback | Disabled |
| **Allow screenshot attachment** | A toggle to enable end users to provide images in their feedback | Enabled |

> [!NOTE]
> Info:
> 
> If you want to capture end-user details but prefer not to mandate end users to provide email IDs, you can opt to automatically capture end-user details by reaching out to [support@whatfix.com](mailto:support@whatfix.com?Subject=Auto-capture%20end-user%20details%20in%20the%20Self%20Help%20end-user%20feedback&Body=Hello%20team%2C%20%0A%0AI%20request%20you%20to%20kindly%20enable%20auto-capturing%20end-user%20details%20in%20the%20Self%20Help%20end-user%20feedback%20for%20my%20account.%20%0A%0AThanks%20and%20regards%2C%0A).

---

## Customize the feedback form

Preview the feedback form for the currently applied customizations beside the customization options. The preview updates accordingly whenever you change a customization option.

![feedback_form](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/feedback_form.gif?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)

### Add feedback categories

To add categories to your feedback form, enable the **Add Dropdown** toggle.

- To change the text on the category dropdown, modify the text in the **Label** section.
- Enter the name of your category in the option box.
- To add another category, click **Add another option**.
- To delete a category, click the **Remove** icon next to the option you want to delete. ![add_dropdown](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/add_dropdown.gif?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)

---

Once you have enabled Feedback and made all the required customizations, click **Save**. ![hub_click_save1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/hub_click_save%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T09%3A41%3A46Z&se=2026-11-12T10%3A41%3A46Z&sr=c&sp=r&sig=%2BridsM83KjeNOfJ2Vo33hB4fHQh4EtVzqlM3avqMz6g%3D)

> [!NOTE]
> Info:
> 
> For these changes to reflect for your end users, you must do a [Push to Production](/hub/docs/push-whatfix-contents-and-widgets-to-production).