Integrate Freshdesk repository
- 21 Oct 2024
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Integrate Freshdesk repository
- Updated On 21 Oct 2024
- 1 Minute To Read
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Integrate Freshdesk with Whatfix to fetch and display articles from your Freshdesk Repository as contextual links in the Pin. Either fetch all the content or only the content from particular folders.
Use the following steps to integrate a Freshdesk Repository,
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On the Guidance dashboard, click Settings.
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Click Repositories.
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Click freshdesk.
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Enter the title, URL of your Repository, specify if the URL is password-protected, and then click Next.
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If the URL is password-protected, enter the username and password, and then click Next.
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Choose if you want to fetch content from the whole Repository or from a specific folder.
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After the Crawl Setting is configured, click Integrate.
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Once you have created an Integration request, your Repository is listed under Integrated Repositories in the Processing state.
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- Depending on how big your Repository is, the content sync might take between 24 - 78 hours to complete.
- Once all the content is indexed, you can access them on the Whatfix Dashboard.
- The content fetched can be added to Pin in the same way as you would add any other Whatfix content.
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