---
title: "Heap Integration"
slug: "heap-integration"
updated: 2026-08-07T10:03:41Z
published: 2026-08-07T10:03:41Z
canonical: "support.whatfix.com/heap-integration"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Heap Integration

- [Overview](/hub/docs/heap-integration#overview)
- [Use cases](/hub/docs/heap-integration#use-cases)
- [How it works](/hub/docs/heap-integration#how-it-works)
- [Authentication](/hub/docs/heap-integration#authentication)
- [Integration process](/hub/docs/heap-integration#integration-process)

To integrate Whatfix and Heap, contact [support@whatfix.com](mailto:support@whatfix.com?Subject=Integrate%20Whatfix%20and%20Heap%20for%20my%20account&Body=Hello%20Team%2C%0A%0AKindly%20provide%20assistance%20to%20integrate%20Whatfix%20and%20Heap%20for%20my%20account.%0A%0AMore%20information%3A%0A%0AThanks%20and%20regards.).

---

## Overview

Using this integration, data from your Heap account can be shared with your Whatfix account, and specific content can be focused for a specific group of users.

To use this integration, you need to have purchased **Heap Connect** because segment/user group exports are pulled using Redshift.

Redshift connection is only available for Heap Connect users. To know more, contact your Heap Account Manager.

---

## Use cases

Here are some use cases that are possible using this integration:

- Show a Pop-up about new product capabilities to all the power users of the application.
- Show new updates using Beacons to passive users of the application.
- Generate more revenue by showing upsell Pop-ups based on application usage.
- Show survey forms in a Pop-up to get feedback from users who used the new feature at least three times.

---

## How it works

![heap_integration_how_it_works_updated_17aug1](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/heap_integration_how_it_works_updated_17aug%281%29.png?sv=2026-02-06&spr=https&st=2026-11-12T10%3A36%3A34Z&se=2026-11-12T11%3A36%3A34Z&sr=c&sp=r&sig=nG0rBnztgY%2FGTI9fhYqTAyfw5EBtdGdOYiolxS3E0Yo%3D)

---

## Authentication

Heap follows **Basic Auth** for REST APIs, and Whatfix uses the **Token-based** authorization method.

---

## 

![Heap_Integration_Process_Whatfix.svg](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Heap_Integration_Process_Whatfix.svg?sv=2026-02-06&spr=https&st=2026-11-12T10%3A36%3A34Z&se=2026-11-12T11%3A36%3A34Z&sr=c&sp=r&sig=nG0rBnztgY%2FGTI9fhYqTAyfw5EBtdGdOYiolxS3E0Yo%3D)