---
title: "Search support options"
slug: "search-support-options"
updated: 2026-08-13T10:37:55Z
published: 2026-08-13T10:37:55Z
canonical: "support.whatfix.com/search-support-options"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Search support options

Whatfix enables end users to access support options when they do not receive search results for their queries. These support options enable end users to raise concerns about missing help content. Content creators can view end-user feedback and identify knowledge gaps in their help content.

![Screen Recording 2024-08-12 at 14.53.32 1.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Screen%20Recording%202024-08-12%20at%2014.53.32%20%281%29.gif?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)

To configure search support options, use the following steps:

1. On the Whatfix guidance dashboard, click **Style**. ![hub_style.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/hub_style.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)
2. Click **Panel**. ![hub_style_panel.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/hub_style_panel.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)
3. Click **Support**. ![sh_style_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/sh_style_support.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)

**Send email**

Integrate your email with Explorer. On clicking this option, end users are taken to their default email client.

Use the following steps to enable email support:

1. In the **No Search Results** accordion, select the **Email support** checkbox. ![email_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/email_support%281%29.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)
2. Enter the email address you want end users to write to. ![enter_email_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/enter_email_support.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)
3. Click **Save**. ![style_click_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/style_click_save.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)

**Raise ticket**

Integrate your existing ticketing platform with Explorer. On clicking this option, end users are redirected to your ticketing platform in a new tab.

Use the following steps to integrate your ticketing platform in Explorer:

1. In the **No Search Results** accordion, select the **Ticketing support** checkbox. ![ticketing_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/ticketing_support.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)
2. Enter the URL of the ticketing platform. ![enter_ticketing_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/enter_ticketing_support.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)
3. Click **Save**. ![style_click_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/style_click_save.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)

**Live chat**

Integrate your existing live chat application with Explorer. On clicking this option, end users are redirected to your chat application in a new tab.

Use the following steps to integrate live chat in Explorer:

1. In the **No Search Results** accordion, select the **Chat support** checkbox. ![chat_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chat_support.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)
2. Enter the URL that your end users use to access your live chat. ![enter_chat_support.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/enter_chat_support.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)
3. Click **Save**. ![style_click_save.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/style_click_save.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)

> [!NOTE]
> Info:
> 
> Modify the text to be displayed to the end user when there are no search results in the **Text** section of the **No Search Results** accordion. ![no_search_text.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/no_search_text.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A41%3A31Z&se=2026-11-10T17%3A41%3A31Z&sr=c&sp=r&sig=m5RMBobjmXBdxZVfEh%2FX8XQmLkzHdNQTszO%2F0uI9ml4%3D)