--- title: "Uninstall DAP on OS" slug: "uninstall-dap-on-os" updated: 2026-08-13T10:53:23Z published: 2026-08-13T10:53:23Z canonical: "support.whatfix.com/uninstall-dap-on-os" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Uninstall DAP on OS > [!WARNING] > Note: > > You may choose to uninstall an older version of DAP on OS and then reinstall the latest version. For more information about installing the DAP on OS, see [Choose an installation Method](/hub/docs/installation-guide) for DAP on OS. ### For Windows **System Level** > [!WARNING] > Note: > > The following steps need to be performed from an Admin account. For more information, contact your IT Admin or [support@whatfix.com](mailto:support@whatfix.com?Subject=Install%20the%20Hub%20app%20with%20admin%20rights&Body=Hello%20Team%2C%0A%0AI%20want%20to%20know%20how%20I%20can%20install%20the%20Whatfix%20Hub%20app%20with%20admin%20rights%20for%20the%20bulk%20install%20method.%20%0A%0APlease%20provide%20assistance.%0A%0AThanks%20and%20Regards.%20). Use the following steps to uninstall the distributor file of the DAP on OS app: 1. In the Windows search bar, type cmd, and then click **Run as administrator**. ![Snag_1a56db.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_1a56db.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) > [!NOTE] > Info: > > The Command Prompt opens in Admin mode. ![Snag_162947.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_162947.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) 1. Run the following command to uninstall the Whatfix DAP on OS app: ```plaintext msiexec.exe /x WhatfixPlayerInstaller.msi ``` 2. In the dialog box that appears, click **Yes**. ![Snag_4bcfc6.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_4bcfc6.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) > [!NOTE] > Info: > > To uninstall the Hub silently without the *Windows Installer* dialog box, use the following command: > > ```plaintext > msiexec.exe /x WhatfixPlayerInstaller.msi /q > ``` **User Level** Uninstall Whatfix DAP on OS using the following methods: - [Command Line Interface method](/hub/docs/uninstall-dap-on-os#command-line-interface-method) - [Control Panel method](/hub/docs/uninstall-dap-on-os#using-the-control-panel) **Command Line Interface method** To uninstall Whatfix DAP on OS using the Command Prompt, follow the given steps: 1. Open **Windows PowerShell** and type **cd** to change the current directory to the downloaded folder. 2. Run the following command to uninstall the Whatfix DAP on OS app: ```plaintext msiexec.exe /x WhatfixPlayerInstaller.msi ``` 3. In the dialog box that appears, click **Yes**. ![yespop.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/yespop.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) > [!NOTE] > Info: > > To uninstall the DAP on OS app silently, use the following command: > > ```plaintext > msiexec.exe /x WhatfixPlayerInstaller.msi /q > ``` **Using the Control Panel** Use the following steps to uninstall the Whatfix DAP on OSS app: 1. Open the **Control Panel** and select **Programs**. ![programs.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/programs.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) 2. Under **Programs and Features**, click **Uninstall a program**. ![programsnandfeat.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/programsnandfeat.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) 3. Double click **Whatfix Hub**. ![Snag_3238df.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_3238df.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) 4. In the dialog box that appears, click **Yes**. ![Snag_3238c0.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_3238c0.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) **Mass Deployment** > [!WARNING] > Note: > > In case DAP on OS is installed using the [mass deployment method](/hub/docs/mass-deployment-of-dap-on-os), you must first uninstall the DAP on OS app from the **Program Files** directory, and then uninstall it for each end-user's **localappdata** as well. If the DAP on OS app isn't uninstalled on a system level before removing it from users' localappdata, a reinstallation occurs every time the user signs into their respective account. 1. In the Windows search bar, type cmd, and then click **Run as administrator**. ![Snag_1a56db.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_1a56db.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) > [!NOTE] > Info: > > The Command Prompt opens in Admin mode. ![Snag_162947.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_162947.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) 1. Run the following command to uninstall the Whatfix DAP on OS app: ```plaintext msiexec.exe /x WhatfixPlayerMassDeployment.msi ``` 1. In the dialog box that appears, click **Yes**. ![Snag_4bcfc6.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Snag_4bcfc6.png?sv=2026-02-06&spr=https&st=2026-11-10T16%3A21%3A27Z&se=2026-11-10T17%3A21%3A27Z&sr=c&sp=r&sig=k5HcK%2F%2BRXTzDLrdSnzPuQbN6Wpp12SAKyGjq2cXHBg0%3D) > [!NOTE] > Info: > > To uninstall the DAP on OS app silently, use the following command: > > ```plaintext > msiexec.exe /x WhatfixPlayerInstaller.msi /q > ``` ### For MacOS 1. Open [Terminal](https://support.apple.com/en-in/guide/terminal/apd5265185d-f365-44cb-8b09-71a064a42125/mac#:~:text=Terminal%20for%20me-,Open%20Terminal,%2C%20then%20double%2Dclick%20Terminal.) and then run the following command to change the directory to the Whatfix Hub folder. ```plaintext cd WhatfixHub/ ``` 2. Run the following command to uninstall DAP on OS: ```plaintext ./whatfixhub_uninstaller.sh ``` The Whatfix Hub app no longer appears on your system or desktop.