--- title: "Customize the Learner Experience in Mirror" slug: "customize-the-learner-experience-in-mirror" updated: 2026-09-04T06:09:00Z published: 2026-09-04T06:09:00Z canonical: "support.whatfix.com/customize-the-learner-experience-in-mirror" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Customize the Learner Experience in Mirror > [!WARNING] > Note: > > - Customisations in Mirror is a Beta feature and is supported only for Cloud deployments. To enable this feature, contact [support@whatfix.com](mailto:support@whatix.com?subject=Request%20to%20enable%20Customisations%20in%20Mirror&body=Hi%20Whatfix%20Support%20Team%2C%0A%0APlease%20enable%20the%20Customisations%20in%20Mirror%20feature%20for%20my%20account.%0A%0AThanks%2C%0A). > - Customisation settings are account-level settings and apply to all Mirror content in your account. This includes Workflows, Simulations, and Assessments. > - All Customisation settings apply to both SCORM and non-SCORM deployments, as well as Playground Mode. For more information, see [LMS Integration](/mirror/docs/lms-integration) and [Understand Playground Mode](/mirror/docs/understand-playground-mode). > - Customisation settings apply across all Language Variants, and learners see the configured changes in their preferred language. For more information, see [Multi-Language Support in Mirror](/mirror/docs/multilanguage-support-in-mirror). Whatfix Mirror enables you to customize how learners receive assistance while completing Workflows, Simulations, and Assessments. You can control when assistance appears and how it is presented, helping learners complete tasks independently while providing support when they need it. You can customize the learner experience in the following ways: - **Mirror Nudges:** Appear in Workflows and Simulations to draw attention to the target element after a learner makes a specified number of incorrect clicks. You can customize when the Nudge appears and how it looks and behaves. - **Assessment Hints:** Appear in Assessments after a learner makes a specified number of incorrect attempts. You can customize when the Hint appears, its message, and how it is displayed. Hints provide assistance without enabling DAP Guidance such as Smart Tips or Flows. ## Customize Mirror Nudges Customize Mirror Nudges to determine when they appear and how they draw the learner's attention to the target element. For example, you can configure Mirror Nudges to appear after a learner makes two incorrect clicks on any Mirror Screen in a Workflow. You can configure the following: - Whether Mirror Nudges are enabled. - The number of incorrect attempts before a Nudge appears. - The Nudge color. - How the target element is highlighted. - How the Nudge animates to attract the learner's attention. For more information, see [Customize Mirror Nudges](/mirror/docs/customize-mirror-nudges). ## Configure Assessment Hints Configure Assessment Hints to determine when they appear and what learners see when they need assistance. Hints provide support within an Assessment without enabling DAP Guidance. For Assessments, you can configure Hints to appear after a specified number of incorrect attempts, providing learners with assistance without enabling DAP Guidance. You can configure the following: - Whether Hints are enabled. - The number of incorrect attempts before a Hint appears. - The Hint color. - The tooltip type. - The Hint message. - The Hint text color. For more information, see [Configure Hints for Assessments](/mirror/docs/configure-hints-for-assessments). ## Preview and publish your changes After configuring the required customisations, save your changes and preview the applicable Mirror content to verify that the changes appear as expected. The following changes take effect as follows: - When you save customisation changes, Whatfix applies them to content in the **Draft** and **Ready** stages. - To make the changes available to learners accessing content in the **Production** stage, click **Publish all.** Preview the updated Workflow, Simulation, or Assessment before publishing to confirm that the assistance appears where and when you expect. The feature release stage in which functionality is made available to a limited group of users for testing and feedback. Beta features are generally stable but may still undergo changes before becoming Generally Available (GA). A sequence of captured mirror screens representing a specific user journey or process (e.g., "How to create a Lead in Salesforce?"). A feature that enables you to connect and link multiple Mirror Workflows to represent a complex user journey across an application or ecosystem. Workflows added to a simulation are automatically linked. An interactive evaluation created by using existing Simulations to measure how proficiently end users complete tasks without assistance. SCORM stands for Sharable Content Object Reference Model. SCORM packages enable you to share web-based learning with ease and reuse it across different eLearning platforms. A mode within Simulation that facilitates the connection and interaction of workflows within the simulated environment. Playground mode is enabled by default. A version of the default language variant captured in a different language. Language variants are stored within the same workflow and share the same stage. Whatfix Mirror is an application simulation software that provides an immersive and interactive simulation of any web application. A replica of an application screen captured based on a UI element. In-app content types such as Flows, Smart Tips, Beacons, and Pop-ups that guide users through tasks.