---
title: "What are Whatfix Pop-ups?"
slug: "what-are-whatfix-pop-ups"
updated: 2025-11-03T03:08:01Z
published: 2025-11-03T03:08:01Z
canonical: "support.whatfix.com/what-are-whatfix-pop-ups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What are Whatfix Pop-ups?

Whatfix Pop-ups are informational widgets that appear on your application. Use Pop-ups in Whatfix Mirror to deliver timely notifications and important updates in an interactive simulation of your web application.

  ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Mirror_Pop-up.gif?sv=2026-02-06&spr=https&st=2026-10-29T17%3A14%3A43Z&se=2026-10-29T18%3A14%3A43Z&sr=c&sp=r&sig=j4bbk8onpnCIW3oAbq%2Fbsco4iRTBz8SoD5Ibjb1tFok%3D)

## Pop-up Use Cases on Mirror

Use Pop-ups in Mirror for the following common use cases:

- **Onboarding New Users**: Welcome new users and introduce them to the training experience. Use Pop-ups to explain how to navigate the simulation, interact with elements, or complete the assigned workflow. For example, “Welcome! Follow the instructions on each screen to complete this simulation.”
- **Announcing Training Updates:** Inform your users of new or updated Workflows available in Mirror. For example, “We’ve made an update to this workflow. Step 2 now requires selecting a customer region before proceeding.”
- **Emphasizing Important Actions**: Draw attention to key steps or decisions your user must take during the simulation. For example, “Before closing the case, make sure you’ve added internal comments explaining the resolution.”

## Configure Pop-ups on Mirror

Configure **New Visibility Rules** and use triggers to determine when and to whom Whatfix displays a Pop-up.

          Note:

          

- Use the Mirror Screen URL in the **Visibility Rules** where you want the Pop-up to appear when Enhanced Guidance Deployment is not enabled for your account.
- Use the base application URL when Enhanced Guidance Deployment on Mirror is enabled. For more information, see [Mirror and Guidance Segmentation](/mirror/docs/mirror-and-guidance-segmentation).

Use the following common triggers to display Pop-ups:

- When users land on a specific page. For example, on the Reports page of your Salesforce application, display the message ‘Reports now enables PDF downloads of your reports.’
- Display a Pop-up to a specific group of users. For example, new users, users in a certain country, or users on a specific subscription plan.
- After users have clicked a button. For example, if a user clicks Delete Opportunity in Salesforce, use a Pop-up to ask for additional confirmation to delete their account.

For more information, see the **Configure Pop-ups on Mirror** section in [Create a Pop-up](/mirror/docs/what-are-whatfix-pop-ups#configure-popups-on-mirror).

## Types of Pop-ups

Whatfix provides 6 templates to convey various types of information and announcements to your users. Customize each template to meet specific needs for your users. For more information, see [Choose the Pop-up template](/docs/choosing-the-pop-up-template).

          Info:

          

To make your Pop-ups more engaging, include various types of rich media and interactive elements:

- Images, GIFs, and Videos
- Hyperlinks to articles, web pages, surveys, and more
- Buttons to launch a Whatfix Flow
- Embedded Survey forms

To create a Pop-up in Mirror, see [Create a Pop-up](/mirror/docs/creating-pop-ups).

Whatfix Mirror is an application simulation software that provides an immersive and interactive simulation of any web application.

A replica of an application screen captured based on a UI element.