--- title: "Workflow Analytics" slug: "workflow-analytics" updated: 2025-02-26T12:15:39Z published: 2025-02-26T12:15:39Z canonical: "support.whatfix.com/workflow-analytics" --- > ## Documentation Index > Fetch the complete documentation index at: https://support.whatfix.com/llms.txt > Use this file to discover all available pages before exploring further. # Workflow Analytics The in-built Mirror Analytics on the Whatfix Mirror Dashboard displays valuable insights into user engagement and performance, empowering you to make data-driven improvements. The Analytics section enables you to: - Track how users interact with your workflows, including who's accessing them and how often. - Identify where users drop off or struggle, emphasizing areas that need attention. - Use the insights to refine your simulations, improve learning outcomes, and boost training. ## Mirror Analytics The Mirror Analytics is designed with two main sections: 1. [Mirror Usage](/mirror/docs/mirror-dashboard-analytics#mirror-usage) 2. [Proficiency](/mirror/docs/mirror-dashboard-analytics#proficiency) #### Mirror Usage Mirror Usage provides a high-level overview of how users interact with your workflows. You can view the following metrics in the **Mirror Usage** tab: - **Unique Users:** The number of individuals who accessed at least one Workflow. - **Workflow Usage:** A chart that displays workflow usage trends over a certain duration. - **Most Played Workflows:** A tabular view of the most popular workflows based on unique users. - **Average Completion Rate:** A visual representation of the percentage of users who complete a workflow. ![Mirror_Analytics_Usage.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Mirror_Analytics_Usage.gif?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) #### Proficiency Proficiency displays additional metrics on user engagement, such as which users completed a workflow and which users did not start a workflow. You can view the following metrics in the **Proficiency** tab: - **Unique Users Who Completed a Workflow:** The number of users who completed a workflow. - **Usage Status:** A chart that shows the ratio of completed versus abandoned workflows. - **Most Played/Completed/Abandoned Workflows:** Tabular (default) view of workflows based on user interactions, providing insights into engagement and areas where users might be struggling. ![Mirror_Analytics_Proficiency.gif](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Mirror_Analytics_Proficiency.gif?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) #### Filter Workflow Analytics The Mirror Dashboard enables you to visualize and interpret data with filters, such as Event filters and User filters. Use the following steps to add filters: 1. Click **Analytics**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_click_analytics.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) 2. Click **Workflows**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_workflows.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) 3. You can choose to view **Mirror Usage** or **Proficiency** metrics. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_mirror_usage.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) 4. Click the **Menu** icon. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_menu_icon.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) 5. Click **Filter**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_menu_filter.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) 6. Based on your requirements, choose a filter. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_menu_filter_options.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) > [!NOTE] > Info: > > For example, you want to view engagement data for a particular Workflow. Perform the following to view the details: > > A. Click **Workflow Started**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_filter_workflow_started.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) B. Click **Workflow name**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_filter_workflow_started_name.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) C. Select a Workflow. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_filter_workflow_started_name_select.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) 7. Click **Apply**. ![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/mr_db_analytics_menu_filter_apply.jpg?sv=2026-02-06&spr=https&st=2026-10-29T11%3A36%3A45Z&se=2026-10-29T12%3A36%3A45Z&sr=c&sp=r&sig=fZNz4JaMGsPJqd%2BlWCGg5CN0WnFAtqYBe58D3Zgq%2F9U%3D) ####