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Contact Support
  • 06 Feb 2025
  • 1 Minute To Read
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Contact Support

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Article summary

Whatfix prides itself on being able to delight customers when it comes to customer support. Customers can access support in several ways whenever they need it. Support is available 24 hours a day, five days a week.


Chat with us

An easy way to access support is to use the Chat icon on the Whatfix Mobile Dashboard.

Here's how to access the Chat feature:


Email us

Email us at support@whatfix.com. Your email automatically creates a ticket in our ticketing platform and assigns the issue to a support representative.

Tips that will help us help you quickly!
  • Use a clear subject line that names the feature and provides a short description of the issue. For example, Home - Unable to see the Pop-up on the Home screen of the app.
  • Include a screenshot or video of the issue, if possible.

Contact your Whatfix Representative

If none of the above methods work, feel free to reach out to your Whatfix representative.

Whatfix has designed its support framework to ensure it delivers the promised value.

Whatfix Community

Want to learn about new use-cases and discover interesting tips about Digital Adoption?

Visit our Whatfix Community to explore new possibilities, start a conversation, try it yourself, and much more.

Note

Only logged-in users can access the Whatfix Community.


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