Contact Support
- 16 Mar 2023
- 1 Minute To Read
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Contact Support
- Updated On 16 Mar 2023
- 1 Minute To Read
- Print
- DarkLight
- PDF
Article Summary
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Whatfix prides itself on being able to delight customers when it comes to customer support. There are several ways to get help when you are in need. Support is available 24 hours 5 days a week.
Chat with us
An easy way to access support is to use the Chat icon on the Whatfix Mobile Dashboard.
Here's how you can access the Chat feature,
Email us
You can email us at support@whatfix.com. Your email automatically creates a ticket in our ticketing platform and assigns the issue to a support representative.
Tips that will help us help you quickly!
- Use a clear subject line that names the feature and a short description about the issue. For example, Home - Unable to see the Pop-up on the Home screen of the app.
- Include a screeenshot or video of the issue if possible.
Contact your Whatfix Representative
In the unlikely event that none of the above methods works, feel free to reach out to your Whatfix representative.
Our support framework is designed to ensure that the value promised by Whatfix is delivered.
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