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Customize Button actions in a Walkthrough
  • 07 Jun 2024
  • 3 Minutes To Read
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Customize Button actions in a Walkthrough

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Article summary

Whatfix Mobile enables you to link various type of actions to a button present in the step of a Walkthrough.

Use the following steps to customize a button action:

  1. Design the Walkthrough as required. For more information see, Create Walkthrough.
  2. In the configuration panel, expand the Customize Button section.
    expand_customize button.png
  3. Click the Button Actions dropdown.
    expand_button actions.png
  4. Choose the button action you want to add to your Walkthrough step.
    button_actions.png
List of all button actions

The following are the button actions that can be set for the Walkthrough step:

Button ActionImpact on Start Step
DismissEnd the Walkthroughand mutes it for the rest of your session.
Your title goes here
  • The Walkthrough can be unmuted by clicking the icon.
  • If icon is not present, the Walkthrough is considered to be terminated.
Flow Opt inCloses the start screen and starts the corresponding Walkthrough.
Button ActionImpact on Walkthrough step
Deeplink
  • Closes the step and opens the deep link in the app, if available.
    Your title goes here

    A deep link is a link that takes you directly to a specific destination within an app. 

  • The Walkthrough resumes from the next step which is expected to be in the page where the deep link is configured.
End Flow

Dismisses the step, exits and mutes the Walkthrough for all sessions.

Your title goes here
  • The Walkthrough can be unmuted by clicking the icon.
  • If icon is not present, the Walkthrough is considered to be terminated.
External Link
  • Closes the step and opens the browser with the external link specified.
  • On returning to the app, the Walkthrough resumes from the next step.
NextCloses the current step and continues with the  next step.
Impact of Button Actions on Discovery Trigger Frequencies

If you have defined a Discovery Trigger Frequency for your Walkthrough, the button actions have the following impacts:

Your title goes here
  • The following two Trigger Frequencies, Play once in a life-time and On icon click, are not impacted by any of the button actions.
  • The Flow Opt in button action does not impact any Trigger Frequencies.
Tip:
As a best practice, always set the Trigger Frequency as In every session. This ensures that even in the absence of an icon, Whatfix Mobile can discover the Walkthrough.



In every session
In every session until dismiss by user
Every session until flow complete
Deeplink--If configured in last step, on button click, the Walkthrough is considered to be completed and is not auto-triggered in subsequent sessions.
Dismiss-Impact on start step: Mutes the discovery and from the next session onwards, Walkthrough can be triggered only via icon click and is never auto-triggered.
-
End FlowMutes the discovery and from the next session onwards, Walkthrough can be triggered only via icon click and is never auto-triggered.
  Mutes the discovery and from the next session onwards, Walkthrough can be triggered only via icon click and is never auto-triggered.
Mutes the discovery and from the next session onwards, Walkthrough can be triggered only via icon click and is never auto-triggered.
Your title goes here
The Walkthrough need not be completed to be muted in this scenario.
External Link--If configured in last step, on button click, the Walkthrough is considered to be completed and is not auto-triggered in subsequent sessions.
Next--If configured in last step, on button click, the Walkthrough is considered to be completed and is not auto-triggered in subsequent sessions.
Impact of Button Actions on Termination Frequencies

If you have defined a Termination Frequency for your Walkthrough, the button actions have the following impacts:

Your title goes here
  • The following two Termination Frequencies, Never and After 'n' sessions, are not impacted by any of the button actions.
  • Flow Opt in button action does not impact any Termination Frequencies.
  • For all button actions, if After 'nTH' time flow completion is configured in the last step, then the Walkthrough is considered to be completed on the button click.

  • For Deeplink button action, if At assist dismiss by user is configured in the start step, then on button click, the Walkthrough is considered to be completed.


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