In-app Messages Best Practices

Use In-app Messages to show your end users important messages about your product or feature. For example, you can inform your users about an upcoming downtime and schedule a Pop-up.

You don't have to start from scratch when you create new In-app Messages. For example, instead of creating a new design every time you create a Drawer, you can use an existing template.

If you find yourself using the same design multiple times, then you can save your project design as a template. For example, if you always create Bottom Sheets with similar configurations, then you can save your design as a template and re-use it the next time you create a Bottom Sheet. For more information, see Save Project Designs as Templates.

Create In-app Messages on production/live apps that are stable and not constantly updated by code changes. If the underlying code of your app is changed, it may break any In-app Messages that you may have created.

Use simple words and sentences while creating Whatfix content. Keep the description in your In-app Messages brief and to the point.

Choose the best available In-app Messages theme to ensure that their design matches your app’s UI. Use contrasting colors that make the In-app Messages noticeable on your app. This is to ensure that they are not lost in your interface because they can't be distinguished from the underlying app.

Once you are done creating an In-app Message, test it using the Preview mode. Whatfix Mobile also recommends that you check the In-app Messages once they're live to ensure that they appear as expected to your end users. For more information, see Preview Projects on a Device.