---
title: "Reset my password"
slug: "reset-my-password"
updated: 2026-08-06T15:35:16Z
published: 2026-08-06T15:35:16Z
canonical: "support.whatfix.com/reset-my-password"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reset my password

In case you forget your password, set a new password on your own.

          **Note**

          

Admins cannot change the password for other users. Only the respective users can change their passwords.

Use the following steps to reset your password:

1. Go to [Whatfix Mobile](https://leap.whatfix.com/).
2. Click the **Sign In** button. ![Sign_in.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Sign_in.png?sv=2026-02-06&spr=https&st=2026-10-29T16%3A22%3A19Z&se=2026-10-29T17%3A22%3A19Z&sr=c&sp=r&sig=eFd9xsH8AuCC0zjD%2Fv8hSeUNnW1IKIGRUbjFJQlsGvE%3D)
3. Click **Forgot Password?** ![Mobile_forgot_psw.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Mobile_forgot_psw.png?sv=2026-02-06&spr=https&st=2026-10-29T16%3A22%3A19Z&se=2026-10-29T17%3A22%3A19Z&sr=c&sp=r&sig=eFd9xsH8AuCC0zjD%2Fv8hSeUNnW1IKIGRUbjFJQlsGvE%3D)
4. Enter your registered **Email id**, and then click **Send reset instructions**. ![Mobile_Reset_psw_click_reset_instructions.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Mobile_Reset_psw_click_reset_instructions.png?sv=2026-02-06&spr=https&st=2026-10-29T16%3A22%3A19Z&se=2026-10-29T17%3A22%3A19Z&sr=c&sp=r&sig=eFd9xsH8AuCC0zjD%2Fv8hSeUNnW1IKIGRUbjFJQlsGvE%3D)
5. An email with a link to reset your password is sent to your registered mail address. ![reset_instruction_sent.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/reset_instruction_sent.png?sv=2026-02-06&spr=https&st=2026-10-29T16%3A22%3A19Z&se=2026-10-29T17%3A22%3A19Z&sr=c&sp=r&sig=eFd9xsH8AuCC0zjD%2Fv8hSeUNnW1IKIGRUbjFJQlsGvE%3D)
6. Open the reset email and click **Reset password**. ![Mobile_reset_psw.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Mobile_reset_psw.png?sv=2026-02-06&spr=https&st=2026-10-29T16%3A22%3A19Z&se=2026-10-29T17%3A22%3A19Z&sr=c&sp=r&sig=eFd9xsH8AuCC0zjD%2Fv8hSeUNnW1IKIGRUbjFJQlsGvE%3D)
7. In the **Reset Password?** screen, enter the new password, and then re-enter the same password. ![Mobile_enter_new_psw.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Mobile_enter_new_psw.png?sv=2026-02-06&spr=https&st=2026-10-29T16%3A22%3A19Z&se=2026-10-29T17%3A22%3A19Z&sr=c&sp=r&sig=eFd9xsH8AuCC0zjD%2Fv8hSeUNnW1IKIGRUbjFJQlsGvE%3D)
8. Click **Reset Password** to confirm. ![Mobile_click_Reset_password.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/Mobile_click_Reset_password.png?sv=2026-02-06&spr=https&st=2026-10-29T16%3A22%3A19Z&se=2026-10-29T17%3A22%3A19Z&sr=c&sp=r&sig=eFd9xsH8AuCC0zjD%2Fv8hSeUNnW1IKIGRUbjFJQlsGvE%3D)