---
title: "Contact Support"
slug: "contacting-support"
updated: 2026-08-06T12:24:56Z
published: 2026-08-06T12:24:56Z
canonical: "support.whatfix.com/contacting-support"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.whatfix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

Whatfix prides itself on being able to delight customers when it comes to customer support. There are several ways to get help when you are in need. Support is available 24 hours a day, 5 days a week.

### Open a Support Ticket

Customers can open a ticket by logging in to the ticketing platform. Opening a ticket is the preferred method to receive support, as it enables tracking the progress of the ticket on the [ticketing platform](https://whatfix.zendesk.com/hc/en-us/requests/new). If you are already logged in to the Whatfix Analytics dashboard, you will automatically be directed to the ticketing platform when you click the link mentioned above.

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### Chat with us

Another easy way to access support is to use the **Chat** icon on the Whatfix Studio or Dashboard. Here's how you can access the Chat feature:

![](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/chat_analytics_dashboard.gif?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A36Z&se=2026-11-12T08%3A33%3A36Z&sr=c&sp=r&sig=StfVswPoJe8zjKx8ahmJ4OH8ESCYcrxr0ug%2BsxDc5jE%3D)

Note:

The **Chat** icon temporarily changes to the **Support** icon if the Whatfix Support Team is busy or in case of a [public holiday](https://whatfix.com/support/whatfix-support-holidays/).

![support_message.png](https://cdn.document360.io/a268766e-d74d-4619-9613-e2472f809ffb/Images/Documentation/support_message.png?sv=2026-02-06&spr=https&st=2026-11-12T07%3A33%3A36Z&se=2026-11-12T08%3A33%3A36Z&sr=c&sp=r&sig=StfVswPoJe8zjKx8ahmJ4OH8ESCYcrxr0ug%2BsxDc5jE%3D)

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### Email us

Send an email to [support@whatfix.com](mailto:support@whatfix.com). Your email automatically creates a ticket in our ticketing platform and assigns the issue to a support representative.

Note:

- Use a clear subject line that names the feature and provides a short description of the issue. For example, Languages - Flow does not use the new language content.
- Include a screenshot or video of the issue if possible.

For HR-related questions, such as employment verification or other People Success inquiries, reach out to the Whatfix People Success team at [peoplesuccess@whatfix.com](mailto:peoplesuccess@whatfix.com).

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### Contact your Whatfix Representative

In the unlikely event that none of the above methods work, reach out to your Whatfix Representative.

Our support framework is designed to ensure that the value promised by Whatfix is delivered.

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### Whatfix Community

Want to learn about new use cases and interesting tips about Digital Adoption?

Check out [Whatfix Community](https://community.whatfix.com/) and explore new possibilities, start a conversation, try it yourself, and much more.

Note:

The Whatfix Community is only accessible to logged-in users.

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