How can I exclude a specific country or browser in Enterprise Insights (EI)?

Sometimes you might want to eliminate specific filter values and visualize data with all other filter values. Removing or excluding a filter helps you focus only on the data that is required for analysis.

Use Case

Consider that you want to analyze the number of users who opened Self Help across all applications from all countries, except India. Whatfix enables you to exclude India from the User filter and provides you with analytics data from all other countries.

Data with the filter value included

Data with the filter value excluded

Use the following steps to exclude a filter in Trend Insights for EI:

The following process shows how you can exclude a filter in Trend Insights. The process is similar for Summary Insights.

2. Click Create insights.
   

3. Click Trend Insights.
   

4. Click the Give your insight a name text box and enter a name for your Insight.
   

5. Click the Description text box and enter a description that explains what the Trend Insight is about.
   

6. From the Select user type dropdown, choose whether to analyze data for All users, Identified users, or Anonymous users.
   

7. Click the Data source icon, and select the stage from which you want to get the data.
   

8. Click Choose metric.
   

9. Under Event metrics, select Total events or Unique users as required.
   

10. Click Add event, and then add the required Guidance events, App events, or Event groups.
    

11. Click Applications, and select the applications that you want.
    

12. Add the required Filter or Breakdown.
    

13. Click Add user filter, and select the required User filter.
    

14. Select the condition as Does not equal to using the dropdown.
    

15. Select the filter value that you want to exclude, and then click Apply.
    

16. Click Add user breakdown, and select the criteria to breakdown the data.
    

17. Scroll down to view the generated data chart.
    

18. Click Save.