Understand Session analytics in Enterprise Insights

Overview of Session analytics

Session analytics enables you to understand how frequently end users engage with all your applications and how long they remain active in the applications. Whatfix provides Session analytics metrics such as Total number of sessions, Average session time, and Total session time to help you identify patterns in user behavior.

Note:

• A session is a collection of actions performed within a specified period of time, in close proximity to one another in the same browser tab.

• A session starts when a user accesses the application. The session ends when the user closes the application, switches browser tabs, or remains inactive for a specified time period.

• Activities performed within a session include engagement with Whatfix content, triggering User Actions, and Page Views.

• Whatfix tracks a session using a unique session ID. A new session ID is generated when an end user closes or switches browser tabs, or is inactive for a certain timeframe.

Benefits of Session analytics

Session analytics helps you understand the following:

• Identify struggling users who have frequent, short sessions across applications

• Spot disengaged users with minimal activity

• Understand usage patterns across different user segments

How does Session analytics work in Enterprise Insights?

Enterprise Insights gives you a high-level view of how users engage with different applications across your organization. With Session analytics, you can understand how often users return and how much time they spend during each visit across applications.

Here’s how Session analytics works in Enterprise Insights:

• A session starts when a user opens an application in a browser tab and ends when they close the tab, switch to a different tab, or remain inactive for a set period of time.

• A session begins when a user opens an application and ends when they close the browser tab, switch tabs, or remain inactive for a defined timeout period.

  Note:

  Whatfix enables you to set a session activity timeout for an application in the specific Whatfix Analytics dashboard. If a user is inactive beyond the defined duration, the session ends automatically, and any new activity starts a new session. For more information on setting a session activity timeout, see How can I set a session activity timeout?

• If a user closes a tab in Application 1, that session ends. Opening a new tab, whether it's the same application or a different one, starts a new session with a new session ID.

• You can drill down session data using user ID to understand how often and how long a specific user has been active on the application.

• However, you cannot currently determine which specific application the session occurred in. Session data is not tied to a particular application within Enterprise Insights.

Hence, Session analytics in Enterprise Insights gives you session-level visibility across users, but not at the individual application level.

Note:

Whatfix captures session data for all accounts that performed a push to Production after May 20, 2025.